Planner
MSWPL_1755266206 Posted: 15/08/2025
Customer Service Planner
West London
Permanent
Office Based
0800-1700
£28-29K per annum
About You
Candidates will have the following:
1. Previous administration experience.
2. Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
3. Competent in communicating with direct operatives, subcontractors and residents.
4. Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
5. Planning knowledge of what works can be sequenced or can be undertaken concurrently.
6. Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
7. Previous experience dealing with high volumes of calls and customer repair related enquiries.
8. Good level of written & verbal English.
9. Good working knowledge of Microsoft Office.
10. Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
11. Passionate about service delivery and customer satisfaction.
Note, no hybrid working, must be able to work from main office located at Maida Vale
Benefits
12. 26 Days Holiday & Bank Hols
13. Enhanced Pension Plan
14. Healthcare Cash Plan (Including 24hr GP,)
15. Life Assurance & Accident Cover
16. Share Save
17. Enhanced Maternity & Paternity Pay
18. Work Perks Discounts & Vouchers
19. Buy & Sell Holiday
20. Flexible Working & Flexible Bank Holidays
21. Cycle to Work
22. Volunteering (2 days paid)
23. Learning & Development Opportunities
24. Extensive Wellbeing Support, including EAP
25. Loyalty & Values Awards
26. Funded Professional Subscription
27. Eye Care Vouchers