Location: Birmingham
Salary: Grade 3 - £31,133 per annum
Contract: Fixed term until April 2026
Hours: Full time – 37.5 hours per week
Closing date: Sunday 5th October 2025 at 11:30pm
Are you compassionate, proactive and collaborative with experience in housing and homelessness advice and advocacy? If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be making a real difference to people affected by the housing emergency.
About The Role
This role will be part of our partnership with a leading bank which aims to build financial resilience and break the cycles that lead to financial exclusion and poor financial health negatively impacting people’s housing situations. You will deliver high quality housing advice and advocacy in line with the Birmingham hub’s local community priorities: supporting families experiencing homelessness, improving conditions in the Private Rented Sector and reducing barriers for those experiencing multiple disadvantages.
This will involve working alongside people who are experiencing homelessness and bad housing to identify issues facing local communities. You will plan and deliver casework to individuals and communities to resolve their housing situation, networking and engaging with community groups, local organisations and individuals to understand local housing issues and raise awareness of housing rights.
There will be an online briefing session about this role and the Lived Experience Coordinator for Birmingham at 2pm on Thursday 25th September. Please visit our website for the email address and we will send you the link prior to the date.
About You
You will have the ability to listen to, engage and work with individuals and communities and with all stakeholders, including running group workshops and presentations. You have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy, with the ability to progress to specialist level knowledge. You will be able to carry out casework related interviews, maintaining detailed case records and offering advice and support to clients so they can make informed decisions as well as deliver group workshops and presentations.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About The Team
In Birmingham hub we specialise in providing housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We work in partnership with a range of organisations to improve the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to Apply
Please click ‘Apply for Job’ on the advert. You are required to submit an online application with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. These will be labelled as Knowledge, Skills and Experience points on the form. Please provide specific examples following the STAR format:
• Experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge
• Ability to listen to, engage and work with individuals and communities
• Experience of delivering and/or ability to deliver group workshops and presentations
Please ensure you demonstrate how you address the behaviours below throughout your responses:
• We prioritise diversity and have an inclusive and open mindset
• We create change and align behind our strategy
Below is more information on the STAR method:
* Situation - the situation you had to deal with
* Task - the task you were given to do
* Action - the action you took
* Result - what happened as a result of your action and what you learned from the experience
* The STAR method | National Careers Service
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.