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Tesco colleague - customer service desk - hull st stephens extra

Hull
Tesco
Service
Posted: 14 September
Offer description

Overview

Tesco UK • Hull • Temporary • Apply by 13-Sep-2025


Availability

Availability Window

Days From time To time Sun 10:00:00 17:30:00 Thu 12:00:00 21:00:00 Fri 12:00:00 21:00:00 Sat 12:00:00 21:00:00


Pay and hours

Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.

It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.


Availability and scheduling

The table shows the periods of time in the week we’d like you to be available to work: the availability windows. We will schedule your contracted hours within these times, and you will have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.


What’s important to us

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.


Responsibilities

* Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
* You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
* Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.


Eligibility

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.


What’s in it for you

* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Request flexible working from day one
* Get 10% off and 15% at pay day weekends: save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
* Access to free wellbeing services with resources to support your mind, body, and life
* Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
* Benefits to suit you, choose what you use: discounts and shares to cycle to work schemes
* Uniform provided and policies to support you for all of life’s moments
* Access to our colleague networks providing a space for colleagues from a range of backgrounds
* Click here to read more about the benefits we have available for our colleagues


You will be responsible for

* Knowing your customers and serving them with passion and pride; giving great natural service.
* Being passionate and knowledgeable about the products and services within the store.
* Applying training to work safely, effectively and to serve customers brilliantly.
* Dealing with customer complaints and feedback professionally, aiming to send customers home happy.
* Accurately recording customer details and treating this information confidentially.
* Carrying out safe and legal checks on the desk you are trained for, with next steps reported to the Shift Leader/Team Manager.
* Recording and disposing of waste responsibly, including food waste and recycling routines.
* Accurately recording and processing returned items from customers.
* Signing in visitors and communicating health, safety and fire procedures.
* Controlling keys stored at the desk; liaising with Shift Leaders, Managers and Security.
* Taking part in seasonal, community and charity events and creating a welcoming environment.
* Working across the store in service, picking and replenishment areas where needed.
* Handling products with care to maintain quality and ensure they reach customers in the best condition.
* Being yourself, living Tesco values, making everyone feel welcome and following policies.


You will need

* A passion for delivering great service and greeting customers with a smile
* The ability to build rapport with customers so they leave with a positive shopping experience
* To take initiative and make decisions that are right for customers
* Work well within a team and communicate openly
* Build relationships with colleagues to create a team spirit
* Be punctual, well presented and a brand ambassador


About us

Our vision at Tesco is to become every customer’s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day."

We are committed to diversity, equity and inclusion and to providing a fully inclusive and accessible recruitment process. For information on accessibility support, please read more.


Additional information

We are proud to be Disability Confident Leader. For information on accessibility support, please click here.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. The school leaver’s age varies by country. Some roles may require working before 6:15 am or after 9:45 pm or involve working in areas such as warehouse, beers, wines & spirits, counters, bakery and driving roles.

On high volumes of applications, some roles may close earlier than advertised. Feedback is provided to candidates who attend an interview.

For more information please visit www.tescoplc.com

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