Overview
As a Bar Host at Cloud 23, your main duties and responsibilities will be greeting guests with a warm and friendly welcome (ensuring they are taken to their seats and menus are explained); manage the booking systems to keep track of reservations and ensure confirmations are sent to all customers; assisting our customers in person, over the phone and via email with any queries or complaints and working with the Bar Management team to ensure a seamless service at all times.
Responsibilities
* Greet guests and provide a warm welcome, guide to seats, and explain menus.
* Manage booking systems to track reservations and send confirmations.
* Assist customers in person, over the phone, and via email with queries or complaints.
* Collaborate with Bar Management to ensure seamless service.
Qualifications
* Experience working within a Restaurant, Bar or Hotel as a Host, Receptionist or Senior Waiting Staff
* Experience using an F&B booking system is preferred
* Willingness to be part of the Manchester Deansgate team and provide a warm welcome
Benefits / Perks
* Financial security - Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay.
* Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
* Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
* Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
* Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
* Note: The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027.
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