Overview
The Key relationships will primarily be within the HR function but will also include a wider stakeholder population within our corporate and retail operations. Establish and set up a case by capturing vital details on the Case Management System (CMS).
Responsibilities
* Managing and handling incoming and outbound calls and emails from our stakeholders, ensuring clear concise communication to the caller.
* Networking - proactively build relationships around the business to stay informed and understand business needs.
* Supporting operational teams with letters (checking of and distribution), and other day-to-day administration within the ER department.
* Supporting with TUPE administration.
* Ensure accurate and timely processing of transactions and collaborate with other teams to ensure seamless delivery of services.
* Continuously evaluate and improve processes and procedures to ensure efficiency and effectiveness.
* Provide support and guidance to employees on policies, procedures, and programs.
* Develop and deliver metrics and reporting to measure and monitor the effectiveness of the team and identify opportunities for improvement.
* Act as point of escalation for complex queries.
* Working with the Communications Team to ensure all internal communications and platforms (i.e. the Vault) are correct and user friendly.
* Ensure compliance and best practice is applied in all ER administration.
Qualifications
* Knowledge of HR people practices and processes, including but not exhaustive, payroll, HR compliance.
* Knowledge of HR software; Workday HCM would be advantageous.
* Knowledge of GDPR processes.
* Proficient in Microsoft Office.
* Data management, with strong Excel skills.
* Experience of delivering and managing operational teams across corporate functions.
* Good at prioritisation; manages own workload taking accountability and responsibility for completion.
Company / Role
Company DescriptionJoin us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what's wholly British, the pub experience.
Your role as People Advisor ERA (6 month FTC)
Benefits
* We offer a competitive salary, pension contribution as well as additional benefits.
* The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
* Discount of 33% for you and 15% for your loved ones on all of our brands.
* Free employee assistance program - mental health, well-being, financial, and legal support because you matter.
* Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels.
* Refer a friend - earn £1,500 when they are placed.
* Wagestream - access your wage before payday for life events.
* Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more.
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