Overview
Are you reliable, professional, and ready to make a difference? We've got the perfect role for you at Sodexo. Join our team at HMP Forest Bank as an Operational Support Officer (OSO). Your role will be essential in maintaining a safe, secure, and respectful environment by supporting day-to-day operations, night shifts, stores management, and escorting contractors.
Responsibilities
* Welcoming and managing visitors and official guests
* Monitoring security systems and conducting safety checks
* Supporting operational teams across Gatehouse, Control Room, Visits, and more
* Escorting contractors and ensuring compliance with prison protocols
* Managing stock and uniform distribution in Stores
* Responding to incidents and maintaining vigilance during night shifts
What’s in It for You?
* Full training and development (no prior prison experience needed)
* Uniform and name badge provided
* Career progression opportunities within Sodexo
* A supportive, inclusive, and respectful workplace culture
* Excellent communication and customer service skills
* A proactive approach to safety, equality, and inclusion
* Ability to work independently and as part of a team
* Professionalism, discretion, and a positive attitude
* Strong initiative and motivation
Organisational Values and Diversity
Working with Sodexo is more than a job; it\'s a chance to be part of something greater. Sodexo is a global leader in quality-of-life services, operating in over 50 countries. At HMP Forest Bank, we deliver integrated facilities management and custodial services with a focus on safety, rehabilitation, and respect. We are an inclusive workplace where everyone is welcome and encouraged to be their best. We are on a journey with regards to diversity and inclusion and welcome applications from candidates from underrepresented backgrounds. We are a Disability Confident Leader employer and run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria. Join a team that is committed to making a real difference in people\'s lives.
You’ll belong in a company and team that values you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. We offer 20+ Sodexo benefits, including a retirement plan, discounts to over 1,900 brands, gym discounts, and a confidential 24/7 employee assistance programme providing independent support (including emotional, legal, and financial advice). For further details regarding our Sodexo benefits, please see attached.
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