Overview
National Account Manager
Salary: Competitive plus car/allowance, company bonus & pension
Hours: Full-time, 40 hours per week (Monday to Friday)
Location: Home based with National travel.
Veolia is seeking a committed professional to help drive ecological transformation and resource management initiatives. We are looking for someone who will push for genuine change and contribute to our inclusive culture and community engagement.
What we can offer you
* Eligible for an annual performance bonus
* 25 days of annual leave
* Choice of company car or car cash allowance
* Access to our company pension scheme
* One paid day leave every year to volunteer
* Ongoing training and development opportunities
What you'll be doing
* Secure, deliver & drive efficiencies and project delivery for our retail sector stakeholders.
* Acquire and use contract performance data to provide insights that drive opportunities and focus areas.
* Build, develop and deliver KPIs / SLAs to drive a continuous improvement agenda.
* Own the client relationships end-to-end, with contractual and P&L responsibility.
* Innovate by developing environmental and resource management contract activity, staying ahead of sector best practice and legislation.
* Define and develop the customer strategy, generate growth in revenue, and produce individual Account Management Plans for each client within the defined portfolio.
* Maintain a Salesforce pipeline to manage and measure business growth, development, and contracts at risk.
* Manage customer contract expectations and service level agreements / KPIs.
* Facilitate cross-sell of resource management solutions from relevant Veolia group activities.
* Deliver the strategy and ensure the customer journey is implemented; become the expert on the customer in terms of industry trends and business objectives.
* Manage customer renewals and account development in line with governance and approval processes; maintain customer metrics and communicate to stakeholders.
* Ensure debt levels are managed within each account's commercial terms and support invoice dispute resolution.
What we're looking for
* Account management experience with a high degree of autonomy
* Experience working within cross-functional teams
* Strong self-organisation and prioritisation; excellent time management
* Ability to meet targets and deadlines and handle a high volume of low-level queries
* Strong influencing and negotiation skills with commercial acumen
* Understanding of the waste management industry and sustainability is advantageous
* Proven leadership skills with the ability to deliver solutions across cross-functional teams
What's next
Apply today to help us make a difference for generations to come.
We are proud to be listed in The Sunday Times Best Places to Work 2024, and have been recognised for our commitment to our people and inclusive culture.
We are committed to providing reasonable adjustments during the application process. If you require adjustments, please let us know.
Veolia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome all candidates who meet the minimum requirements to apply.
Job Posting End Date: 21-05-2025
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