Department:
Customer Planning & Scheduling Salary (£): (for part time allotted hours): £, per year Visitor Welcome Hosts
At Severn Trent, our people are at the heart of everything we do. We’re in the top % of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
EVERYTHING YOU NEED TO KNOW
We have a lovely opportunity to be the friendly face of our Carsington Reservoir as a Visitor Welcome Host. Carsington is set in the beautiful Derbyshire countryside and receives over one million visitors a year!
You'll work part time alongside a team of other Welcome Hosts, each doing an interchanging days ( hours) a week each (covering some weekends and bank holidays) and working the hours of either :-: or in the Summer :-:.
This role is a fully Customer Service Position, you’ll be public facing and interacting with visitors to our site. Being the point of contact for things such as: emails from visitors, social media queries, on site parking permits, booking rooms and trips from visitor groups; including schools, wildlife trusts, local authorities, tourist groups, answering calls to site, managing maintenance and liaising with contractors, manning and designing seasonal trails, helping with the café and shops and working with the sailing club. You will be supported with all things site maintenance with your colleagues of onsite Rangers who handle the ground works of the visitor site.
WHAT WE’RE LOOKING FOR
We are looking for someone that has an approachable nature and possesses great interpersonal skills whilst having the ability to deal with the unexpected.
You’ll need to have a logical approach to resolving issues and finding the best solution for all.
Excellent communication and Organisational skills and an eye for detail when handling bookings, financial interactions etc.
Strong skills in people management involving visitors, team members and other stakeholders. Excellent problem solving, facilitation and communication skills would be essential.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
HOW WE’LL REWARD AND CARE FOR YOU
It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:
1. Salary (for part time allotted hours): £, per year
2. days holiday + bank holidays (and the ability to buy/ sell up to days per year)
3. Annual bonus scheme (of up to £,, which is subject to eligibility)
4. Family-friendly policies (including a year off fully paid maternity and adoption leave)
5. Leading pension scheme – we will double your contribution (up to % when you contribute ;
6. Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
7. Dedicated training and development with our Academy
8. Electric vehicle scheme and retail offers
9. Two paid volunteering days per year
LET’S GO
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.