Job title: Senior Desktop EngineerSalary: £30,000 - £33,000Location: IpswichThis is a full-time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15.The successful candidate must be willing to undergo the client's security clearance process.Responsibilities:* Fully site-based* Able to deal directly with clients in a friendly and highly confident manner* Troubleshooting known and unknown hardware / software issues related to desktop, laptops, workstations, peripherals, and associated accessories* Experienced with VIP support and engagement* Troubleshooting known and unknown software issues related to Windows platforms* Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general "IT" tasks* Providing 'Hands and Eyes' support to other teams* Processing documentation and knowledge base article management* Using the onsite call management system to update calls and close calls to specific SLAs* Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicableEssential skills / qualifications:* Knowledge of current and past Microsoft windows operating systems* Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)* Experience in Windows imaging techniques (Network & Local)* Microsoft Active Directory & Azure Active Directory knowledge* ...