IT Change & Release Manager / IT Change Manager Leeds area, Hybrid role – As Change & Release Manager your responsibilities are to Lead & deliver functions within a large public sector managed service operating within a SIAM (Service Integration and Management) model.
Successful IT Change & Release Manager / IT Change Manager will be responsible for defining, developing, implementing, adopting and optimising Change & Release management processes in a multi-tower environment.
As IT Change & Release Manager / IT Change Manager you’ll be defining process strategy and goals for Change & Release Management across all Service towers, attend process reviews forums to drive continuous improvement and effectiveness of processes. Monitor KPI’s whilst reporting on Service Tower performance against process KPI’s.
Also IT Change & Release Manager / IT Change Manager will participate in Change and Release Management processes including eCAB/CAB.
Ideally as IT Change & Release Manager / IT Change Manager should have excellent working knowledge of ITIL, (ITIL v 4 accreditation is ideal), as well SIAM and CMDB. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues.
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