Job description
Location: Lisburn
Department: Sales and Customer Relations.
Reports To: Sales and Customer Relations Manager
Role Type: Office Based, located in Airtastic Lisburn,
Full time or part time – Monday to Sunday – regular office hours.
Salary: £13 per hour
The Person
An exciting opportunity has opened within Airtastic for Customer Service Representatives to join our growing and successful Customer Service team and be responsible to engage with customers across all Airtastic and Funky Monkeys centres within Northern Ireland and ROI.
The ideal candidate is someone able to confidently communicate and engage with our customers, answering phone and e-mail enquiries and assisting with bookings across all of our centres.
The Role – Main Responsibilities
· To professionally handle all customer enquiries by telephone, online booking, social media platforms and email.
· To confidently handle any customer feedback in a calm and professional manner.
· Be able to confidently communicate with the management of our centres to ensure a good customer experience in the centres.
· To help customers navigate their way through the booking system and provide insightful and comprehensive assistance when required.
· To keep up to date with the latest competitions, policies, procedures and advise our customers accordingly.
· To be able to take payments over the phone for existing, new bookings and upsell activities when appropriate.
· To organise groups bookings within the centres. This can be either school and youth groups, or corporate team building packages.
· To handle sales calls, both inbound and outbound.
· To keep good and accurate records of all bookings and customer interactions.
Experience /Skills/Attributes
Full training will be given for the role but successful candidates will have:
· Strong interpersonal and communication skills, with the ability to build rapport with people.
· Excellent grasp of the English language in both spoken and written communication.
· Excellent organizational skills and attention to detail.
· An approachable and enthusiastic manner and a "can do" attitude.
· Ability to work independently and as part of a team.
· Good knowledge of Microsoft Office Suite – Word, Excel or equivalent platforms.
Job Types: Full-time, Permanent
Pay: £13.00 per hour
Expected hours: 40 per week
Benefits:
* Company pension
* Employee discount
* Free parking
Work Location: In person