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Alpine Exploratory is looking for an enthusiastic, self-motivated person to join our friendly team as a Travel Advisor in our office in Edinburgh. This is an exciting and varied role helping our customers set off on their hiking holidays, booking their travel, and helping with logistical issues during their trip. Please note that due to the nature of this position, we would be unable to offer it as a remote role.
We hope to interview candidates across the Summer and the role will start in October 2025 .
If this appeals to you, please email to get talking to us! Please send us a CV along with a cover letter. Your cover letter should include why you want to work for us and details of your experience in the above skills. (Please tell us about some travels you have organised too!) Please send to Steph at steph@alpineexploratory.com.
Start date: October 2025 (exact dates TBC with successful candidate)
Location: Alpine Exploratory's office in central Edinburgh
Salary: £26,000 to £29,000 per annum depending on experience
Duration: Permanent contract (temporary contract until Oct 2026)
Hours: Monday to Friday 9am-5pm (full-time office based). During our high season (May to mid-September) we work shifts (either 8am to 4pm, or 12 noon to 8pm), with around one weekend per month of paid on-call work.
Our on-job tasks:
- Customer Service: Advising customers and enquirers on the options for their holiday, processing their booking, making their info packs
- Attention to detail: Booking accommodation, managing reservations, making payments over email and phone
- Relationship building: Keeping up our friendly relations with our hotels, mountain huts and freelance mountain guides
- Problem solving and logistics: On-call work to support our clients with trip logistics as well as responding to incidents as they arise while they are on their holiday
- Creativity: Showing initiative and thinking in depth about projects to improve our operations, as part of our ongoing discussion
- Research: Looking into new destinations to broaden our range of walking holidays... and going on those routes!
During our Summer season from May to September, we offer support from 8am to 8pm to all customers contacting us via phone or email. This is to help customers with any logistical issues they may encounter during their hiking holiday. During this Summer season, we each work about one weekend per month to cover these phone calls and emails. We offer days in lieu and extra pay for this overtime. From May to mid-September, the busiest time of the year, we work in shift patterns during the week to ensure that the phone and emails are covered. Our weekday shifts are either from 8am to 4pm or from 12pm to 8pm.
Skills, some essential and some desired (tell us what you've got)
- Organisational skills with a keen eye for detail.
- Customer service: warm, confident manner on email and phone.
- Strong writing skills for website content and printed travel materials.
- Initiative: quick, creative work, often done independently.
- Experience using Microsoft Office or Google Sheets.
- Interest in travel, the outdoors or hiking.
- Knowledge of German, Italian or French.
- A university degree.
- Warm, supportive, sometimes hilarious, office enviroment.
- Flexible and generous holiday leave, knowing that we all like to travel.
- Option to take unpaid leave subject to agreement.
- Work trips to our destinations each year.
- Contributory pension scheme.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
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