To support the Division Senior Management Team and Business Managers in the efficient and effective operational management of their respective services to deliver continually improving high quality patient care.
To act as the specialist for the Patient Admin Services function in Admissions and Clinical Receptionists, providing advice on Service Development, maintaining a high profile and proactive approach to service delivery, developing, maintaining and managing effective relationships with all key contacts to ensure all core service requirements are met and exceeded.
To act as the Trust e‑RS Lead and provide specialist advice and expertise in the management of the NHS e‑Referral Service and associated outpatient administrative pathways from receipt to outcome.
To ensure staff work in a climate where their contribution is valued and to act independently within appropriate policies and guidelines.
Responsibilities
* Support division senior management and business managers in operational management of services.
* Manage delegated operational activities autonomously using initiative and specialist knowledge.
* Act as specialist for Patient Admin Services, advising on Service Development and improving patient pathways.
* Serve as Trust e‑RS Lead, managing NHS e‑Referral Service and associated outpatient administrative pathways.
* Proactively manage service change and promote effective working relationships with internal and external stakeholders.
* Communicate effectively with all levels of staff and diverse populations.
* Provide leadership that engages the team and aligns with Trust objectives.
* Develop and implement e‑RS processes, policies and procedures to ensure consistency across the Trust.
* Optimise e‑RS, identifying services not currently published and improving efficiency.
* Attend meetings to provide expert opinion on process and functionality.
* Collaborate with ICB leads and teams to implement primary care processes and improve patient experience.
* Ensure performance of Patient Services aligns with the service plan, taking corrective action and reporting to the Patient Access Manager.
* Establish systems for data collection and analysis to enable continuous performance measurement.
* Raise concerns about patient experience, service delivery or work performance with appropriate managers.
About DBTH
DBTH is one of Yorkshire’s leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services, employing over 7,000 colleagues.
Flexible Working
As an organisation that supports flexible working, we are committed to accommodating arrangements that best support our service, patients, and staff.
Equal Opportunities
DBTH is an equal opportunities employer and encourages applicants from all sectors, including under‑represented groups such as those with disabilities, ethnic minorities and LGBTQ+ communities.
Benefits
* Extensive range of learning opportunities
* NHS Pension Scheme
* Generous holiday entitlement in line with Terms & Conditions
* Comprehensive health and wellbeing support
* NHS Car Lease schemes and a range of salary sacrifice scheme
* Discounts on restaurants, getaways, shopping and finance through external providers
Contact
Name: Sonya Granby
Job title: e-RS Lead and Service Manager
Telephone number: 01909 572974
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