The Role
An exciting time to join Dreams as Service Centre Manager at our busy Cardiff, home delivery Depot
What you`ll be doing
-Reporting to the Head of Distribution, you`ll be fully accountable for the smooth and efficient operation of the Delivery Service Centre
-Providing a first class delivery service to our customers within commercial guidelines, ensuring Customer queries are dealt with and escalated where appropriate
-Working to ensure KPIs are achieved and recorded accurately
-Motivate and encourage the warehouse and delivery crews and ensure they are up to date with all relevant business communications and are empowered to do the best job possible
-Manage recruitment and onboarding on new team members
-Ensuring the Distribution Centre is run in a professional, ethical, profitable and commercial manner
The Person
The Person
A bit about you:
-Experienced Manager in a similar environment, with proven ability to manage performance
-Able to manage, coach and develop people
-Excellent interpersonal and communication skills
-Ability and confidence to build relationships across all levels of the business
The good stuff we offer -
-£ Competitive salary
-Discretionary monthly bonus
-Amazing company discount on Dreams products
-Discounts on 100`s of high street & online brands including restaurants, holidays, and shopping
-Optional buy in schemes incl...