The Remote Account Managers form a vital part of Nest's Business to Business (B2B) Proposition team, acting as a first point of contact for a portfolio of our large employer customers. The role will offer a variety of activities in supporting the needs of your customers to ensure their retention and development with Nest. Utilising both online and remote techniques you will be expected to provide a high level of support and service to our customers, demonstrating both technical expertise and great relationship management skills.
Qualifications
* Some auto enrolment, defined contribution and trust-based pensions knowledge plus an understanding of the payroll market and how it fits into NEST's delivery model
* Skilled in relationship management, influencing outcomes and objection handling
* A clear view of the different types of customers Nest has, and different engagement approaches required for each, with experience within the Employer sector
* Ability to understand profitability models and how they relate to an account management framework
* Presentation skills and comfortable in front of audiences
Flexible and agile working Everyone's personal situation is different. To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):
* Hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
* Reduce or vary working hours
* Reduce or vary the days worked
Responsibilities within the Nest Experience Directorate
* Definition of our customer strategies
* Developing, maintaining and evolving our customer value propositions
* The brand and marketing of Nest to our customers
* The design of the service experience our customers enjoy across all channels
* Working with our partner, TCS, to deliver a service that delights our customers and keeps their data and assets safe
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