Operational Support Officer - Wigan
Our client, a reputable organisation within the HMCTS, is currently hiring for an Operational Support Officer based in Wigan. This is a fantastic opportunity to join a dedicated team providing vital administrative and customer service support within the justice system.
What you'll be doing:
- Undertake all administrative tasks to prepare for, facilitate, and conclude hearings.
- Support users and stakeholders through face‑to‑face engagement, telephone calls (incoming and outgoing), and written correspondence, including those with complex needs.
- Use HMCTS service scripts and knowledge articles to direct users to appropriate services, ensuring clear and specific information is provided.
- Follow complaints procedures, support users through the process, and update systems as required.
- Identify risks related to HMCTS buildings, inform the Senior Person on Site (SPoS), and respond promptly to issues.
- Process work using standard operating procedures to meet performance targets and maintain service standards.
- Handle case files with accurate data entry, secure information management, and compliance with data retention protocols.
- Manage jury service tasks, including selection, deferrals, attendance, and expenses.
- Assist with listing and scheduling to optimise judicial time and respond to urgent matters.
- Provide judicial support such as diary management and administrative assistance.
- Support enforcement activities, including financial assessments and fine collection, and produce basic reports.
- Contribute to health and safety operations, including facility checks, issue logging, and safety governance.
What you'll bring:
- Strong organisational skills with attention to detail.
- Excellent communication skills, both face‑to‑face and over the phone.
- Ability to handle sensitive information with confidentiality.
- Proactive approach to problem‑solving and risk identification.
- Experience in administrative or customer service roles is desirable.
- Knowledge of health and safety procedures is advantageous.
- Ability to work effectively within a team and under pressure.
This role offers a rewarding environment where your skills will contribute directly to the justice process. If you're organised, customer‑focused, and eager to support a vital public service, we encourage you to apply today!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
