This is a Fixed Term, Part Time vacancy that will close in 10 days at 23:59 BST .
The role
We have an exciting role on offer within our Resident and Business Support Service as a Revenues and Benefits Officer.
About Us
To be successful in this role you need experience in customer service, effective verbal and written communication skills and excellent attention to detail. You will need to be self-motivated, able to work under pressure and be a real team player.
You will have responsibility for a caseload which will include customer contact through multiple channels including both in and outbound customer calling and in-person in our Contact Centre, personally ensuring all cases are dealt with to conclusion in accordance with all relevant statutory regulations, policies and procedures and maximising cash collection. Experience is essential, we would welcome applications from those with benefit and council tax support knowledge.
Please note, this is a fixed term vacancy until 31st December 2025, working 22.5 hours per week on a part time basis.
If this is you, this may be the opportunity you are looking for!
In return we can offer:
* Generous leave entitlement with an option to purchase up to 10 additional days annual leave per year.
* Staff networks run by our staff for our staff.
* Flexible working (dependent on job role).
* Electric car lease scheme.
* Cycle to work scheme.
* Employee benefits portal including Wellbeing and Employee Assistance Programme.
* Staff lottery.
* A real team spirit in an innovative, responsive, and growing service area.
* Travel and car parking schemes.
* Ongoing training and development opportunities.
* Fantastic career progression opportunities and lots more!
If you would like to talk through this opportunity further, please contact Rachael Burton on Rachael_Burton@middlesbrough.gov.uk to arrange a suitable time for a call.
Please note this post is subject to a Baseline Personnel Security Standard (BPSS) Check, which includes a Verification of Criminal Record check (unspent convictions only).
We operative a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
What we offer
We believe in rewarding our people for their hard work by offering an attractive benefits package includinggenerous annual leave, employee discounts and that all important pension,there’s something to benefit everyone!You can find out more about us and what weoffer by clicking below.
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