About the Role
Location: UK (London Hybrid) – 3 days per week in office. Full-time, Permanent.
Key Responsibilities
* Build strong working relationships with customer day‑to‑day teams and key stakeholders, becoming a reliable partner throughout their Webflow journey.
* Learn each customer’s goals and workflows to guide them toward meaningful wins with Webflow’s AI‑native website experience platform.
* Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans.
* Partner closely with Account Executives and Solutions Engineers to deliver a smooth onboarding experience and drive ongoing adoption.
* Run customer check‑ins and business reviews that highlight progress, unblock issues, and uncover opportunities for deeper engagement.
* Collaborate with the Account team to support strong renewal outcomes by keeping customer health signals visible and acting early on risks.
* Bring clear, organized customer insights back to the business to help improve our product, processes, and overall Enterprise experience.
Requirements
* 3+ years prior experience in Customer Success, Account Management, or a client‑facing role in SaaS, digital experiences, or an agency environment.
* Experience managing a book of accounts where you balanced competing priorities, responded quickly to customer needs, and kept work moving.
* Solid organizational and project‑management habits that help you stay prepared, document clearly, and follow through reliably.
About You
* Take a consultative approach and ask thoughtful questions, learn quickly, and enjoy helping customers solve real problems.
* Communicate clearly and confidently, especially when explaining technical concepts or guiding a customer through next steps.
* Are willing to dive into a technical product and learn how to support customers across a range of web and workflow use cases.
* Stay curious and open to growth – actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact.
Core Behaviors
* Build lasting customer trust. We build trust by taking action that puts customer trust first.
* Win together. We play to win, and we win as one team. Success at Webflow isn’t a solo act.
* Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
* Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.
Benefits
* Ownership: RSUs in a privately held company.
* Health coverage that actually covers you, including medical, dental, and vision plans for full‑time employees and dependents.
* Parental leave: 12 weeks paid for all parents and 6+ weeks additional for birthing parents.
* Flexible vacation, paid holidays, and a sabbatical program.
* Wellness resources: mental health, therapy, and coaching.
* Retirement: 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support globally.
* Monthly stipends for work and wellness expenses.
* Annual WIN bonus program for eligible full‑time, permanent employees.
Equal Opportunity & Accommodations
At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job‑related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider qualified applicants with arrest and conviction records.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.
To join Webflow, you'll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws.
For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice.
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