Part Time Customer Service Advisor Stoke-on-Trent - Permanent Part Time, 21 hours per week. Join an Award-Winning Field Marketing Agency partnering with a global leader in parcel delivery services. Are you experienced within customer service looking for your next part time opportunityone where you can combine relationship building with client training and support? We're looking for a Customer Service Advisor, based in Stoke-on-Trent, to maintain high levels of service and provide remote support and training to our clients. In this in-house role, you'll play a key part in strengthening client relationships through regular phone contact and virtual meetings. Your ability to communicate clearly and build rapport is essential to delivering outstanding service and long-term customer satisfaction. Working 21 hours per week £16,183.20 £1,200 bonus. Location: Stoke on Trent, United Kingdom, ST1 What You'll Be Doing: Developing strong, trusted relationships with customers over the phone, including those in independent retailers, symbol groups, and pharmacies. Identifying customer needs and opportunities to help grow their business and maximise brand presence. Effectively planning and managing your daily call schedule to ensure consistent outreach and performance targets are met. Delivering excellent account management and support, providing high-quality customer service at every touchpoint. To Succeed in This Role, You Will Need: A strong drive to achieve and exceed targets Exceptional communication skills, especially over the phone Proven experience in telephone account management Motivation, dedication, and a commitment to delivering results A creative mindset with the confidence to challenge the status quo The ability to work effectively under pressure and meet tight deadlines Proficiency in Word and Excel, with the capability to generate reports using both laptops and tablets If you are looking for a great opportunity to work in customer service this is the role for you. Cosine is a gold investor in people and an equal opportunities employer.