Your newpanyA leading international professional services organisation is looking to appoint a CRM Executive to join its global Marketing & Business Development team. This is a fantastic opportunity to play a key role in enhancing CRM and email marketing capability across a multinational network, supporting users across multiple regions and practice areas. This firm is recognised worldwide for its high-quality advisory work and strong global footprint across Europe, the Americas, the Middle East and Asia. You’ll be joining a collaborative and diverse environment where people are trusted, empowered, and encouraged to bring new ideas.
Your new roleAs CRM Executive, you will support the ongoing optimisation, adoption, and engagement of the firm’s CRM and wider marketing technology stack.
Key responsibilities include:
CRM
1. Supporting CRM processes and day to day operations to ensure efficiency across global teams
2. Customising and generating CRM reports for marketing, BD and legal teams
3. Troubleshooting user queries and software issues
4. Managing the shared CRM inbox and actioning support tickets
5. Delivering training and driving user adoption across international offices
6. Maintaining accurate client and contact data, ensuring GDPRpliance
7. Reviewing CRM documentation and supporting vendor/third party relationships
Email Marketing
8. Coordinating the firm’s email marketing platform and ensuring relevant teams have correct access
9. Training global teams on emailmunications and campaign execution
10. Supporting list management and improving mailing list quality
11. Producing insights, analytics and performance metrics for campaigns
12. Onboarding and training new users across regions
Marketing Technology
13. Providing support for webinar, podcast and additional MarTech tools
14. Working closely with external vendors and partners
15. Assisting marketing colleagues with day to day system usage
What you’ll need to succeed
16. Experience in a professional services or B2B environment
17. Strong working knowledge of CRM systems (ideally InterAction)
18. Proficiency across Microsoft Office, particularly Excel and Outlook
19. Excellentmunication skills and the confidence to liaise with stakeholders at all levels
20. High attention to detail and strong organisational capability
21. Ability to manage deadlines, multitask and work in a fast-paced environment
22. A proactive, collaborative approach and willingness to learn
23. Flexibility to occasionally work outside standard hours when required
What you’ll get in returnYou’ll join a highly respected global business that invests in people, offers genuine development opportunities, and promotes a supportive and inclusive culture.petitive salary and benefits are provided, alongside hybrid working and international exposure.