Job Title: Customer Service Representative
Location: Neston, Cheshire
Salary: £25,000 per annum
Job Type: Permanent, Full Time. Monday to Friday 9.00am to 5.00pm
Who are we?
JPL Flavour Technologies was founded in 2016 and has been continuously growing since! It is one of a few privately owned Flavour companies in the UK and opportunities are rife which can be unusual in this niche industry. Our vision is to stretch the limits of creativity as a modern flavour powerhouse, whilst maintaining the core principles we founded as a family-owned business, #theJPLway.
It is certainly an exciting time to join the team as we continue to heavily invest in our people, new state of the art equipment and a brand new larger local premises to support our thrilling growth plans.
The Role
We are looking for a motivated, organised individual that is well-suited for a key position within our operations team, responsible for coordinating order processing, production scheduling, delivery logistics, and administrative tasks related to our manufacturing process. In depth training will be provided in-house to familiarise you with our system and to ensure that you are fully prepared for the demands of the role.
Your Main Responsibilities Will Include
* Book in customer orders accurately and promptly
* Create and distribute work sheets
* Enter and manage orders, items, and POs into the relevant systems
* Schedule production and delivery slots
* Email customers with updates and confirmations as needed
* Allocate daily jobs to team members
* Book in and manage deliveries
* Verify customer payments before dispatch
* Track and chase delivery companies for ETAs or missed deliveries
* Calculate packaging and delivery costs
* Work to supplier lead times when booking production when necessary
* Assist the warehouse manager with production planning
* Communicate with internal teams
* Respond to customer queries promptly and professionally
About You
We are looking for an outstanding, organised individual who thrives under pressure, has the ability to problem solve and has a thirst to learn new skills.
You will have the following experience (preferred, not essential);
* Previous experience of working in a customer service environment
Why Choose JPL?
* A competitive salary
* 33 days holiday
* Pension Scheme
* Contractual sick pay
* Employee Assistance Programme
* Free onsite parking
* Yearly profit related bonus
Please click APPLY to send your CV for this role.
Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.
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