Join our team at Strand Palace, in the heart of central London. We are looking for a F&B Operations Manager to lead the team on the floor. You will be reporting directly to the Director of Food & Beverage and will be responsible for the day-to‑day operation and performance of all our outlets (Breakfast, Haxells Restaurant & Bar, Meetings & Events, Gin Palace, Afternoon Tea, and Room Service). Help us to bring our mission of “Serving London Love” to life. This role would suit an experienced hotel restaurant manager looking for the next step in their career.
Benefits
* Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
* Health cashback plan for dental, vision, physiotherapy, and many other expenses
* Life assurance cover for peace of mind
* 50% off food and drinks in our hotel bar and restaurant – for you and your friends, and family
* Exclusive discounted room rates at Strand Palace for you and your loved ones
* Special discounts at hotels around the world, including Iconic Hotels & Resorts
* Instant access to your wages through Wagestream – no more waiting for payday!
* Free meals on every shift – breakfast, lunch, and dinner included
* Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great
* Free laundry and dry cleaning – saving you time and money
* Enjoy a paid half‑day off on your birthday – because you deserve to celebrate!
* Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company
* A paid volunteering day each year to support a cause close to your heart
* 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
* Northbank Privilege Card– giving you discounts at local shops, restaurants, and attractions.
Key Responsibilities
* Manage the F&B operations in all outlets, maintaining high levels of service and productivity and ensure guest satisfaction is consistently delivered
* Regularly review product quality, guest satisfaction and profitability with Director of F&B and Head Chef for continuous quality and service improvement
* Organize, supervise and lead shifts when required – ensuring you are around for support in whichever outlet is under pressure at the time
* Ensure that all Standards of Procedures are updated and maintained, reviewing periodically
* Support the Director of F&B with the design and implementation of the strategic direction for the Food & Beverage department
* Ensure all Food & Beverage finance and cashiering procedures are followed.
What We’re Looking For
* Proven leadership experience within hospitality
* Strong organisational skills, with experience managing large and diverse teams
* Approachable, hands‑on, and passionate about guest experience and team development
* Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service.
* Weekend Availability
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