Lettings Officer
Rate of pay: £18.65 PAYE / £24.65 Umbrella per hour
Job Type: Temporary until September 2026
Location: Wembley HA9About the Role
We are recruiting for a Lettings Officer to coordinate the end-to-end lettings process, from notification of tenancy termination through to sign-up of new tenants.
This role is focused on reducing void times, maximising rental income, and delivering a proactive, customer-focused service. You will manage lettings activity, liaise with internal teams and contractors, and ensure a smooth and efficient process for customers.
Day-to-Day Responsibilities
Coordinate all aspects of the lettings process for void properties
Arrange and conduct property viewings and tenancy sign-ups
Act as the first point of contact for customer and stakeholder queries
Manage documentation for viewings, sign-ups, and tenancy handovers
Maintain accurate records and update housing systems in real time
Liaise with contractors, surveyors and internal teams to progress void works
Monitor turnaround times and ensure properties are relet within target
Complete affordability assessments and pre-tenancy checks
Handle customer enquiries and complaints, ensuring timely resolution
Ensure compliance checks and certification are completed before tenancy starts
Prepare and issue tenancy induction packs
Record and manage property and customer data, including CORE logs
Coordinate appointments and bookings across multi-agency teams
Track contractor performance and escalate issues where required
Support KPI monitoring and assist with invoice processing
Identify hard-to-let properties and suggest improvements
Attend and minute meetings with stakeholders and contractorsRequired Skills & Experience
Experience delivering customer-focused support in a fast-paced environment
Strong administrative experience, managing processes and documentation
Accurate data input and experience maintaining confidential records
Ability to handle sensitive information appropriately
Excellent communication skills (written and verbal)
Ability to deal with challenging or vulnerable customers professionally
Strong organisational skills and ability to manage competing priorities
Comfortable using Microsoft Office, Teams, and housing/CRM systems
Ability to work collaboratively with internal teams and external partners
Experience within a social housing or local authority settingTo apply for the Lettings Officer position, please submit your CV detailing your relevant experience