Job Description We are seeking an enthusiastic Care Co-Ordinator/ Care Team Leader for our Down and Lisburn office, located in Saintfield, who wants to be part of something special. Do you like to know that what you do makes a real difference to people’s lives? We are seeking someone who takes pride in their role, gives attention to detail, and finds the best solutions for both Clients and Care Professionals. You could be joining an award-winning office who focus on a high-quality, person-centred care service, providing companionship, home help and personal care. This exceptional service is different to any other care organisation in the area, providing a minimum of one-hour home visits to our client base. Imagine having dementia but still being able to go to your dance class on a Saturday, still being able to pick up your pension, still going into town on a Wednesday for a coffee. Our team of dedicated Care Professionals makes these things happen every day. As Care Coordinator, you hold a supervisory role, with a portfolio of clients/Care Professionals under your care. You are responsible for ensuring that our clients always receive the highest quality care from Care Professionals who are a suitable match, with the emphasis on building fantastic relationships. Responsibilities include: Planning, Coordinating and Scheduling of the service for clients Carrying out care consultations with potential new clients. Organising all Rota’s and making sure that all Care Professionals have their schedules in advance Conducting service reviews and completing client support plans whilst liaising with the client, their family, and the team to ensure the client is happy Supporting new Care Professionals as they get started in their new role Conducting Care Professional supervisions and Client quality assessments Dealing with enquiries and working collaboratively with key support functions Ensuring that the Client/Care Professionals are matched well and the delivery of the highest quality of personalised care Maintaining accurate records in respect of all the duties of the role Participate in the on-call rota currently one weekend in 8 Compliance with Home Instead's Equality, Diversity and Equal opportunities Policy