Front End Developer - ServiceNow, Salesforce or SAP
Join to apply for the Front End Developer - ServiceNow, Salesforce or SAP role at HM Revenue & Customs
Front End Developer - ServiceNow, Salesforce or SAP
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Join to apply for the Front End Developer - ServiceNow, Salesforce or SAP role at HM Revenue & Customs
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This range is provided by HM Revenue & Customs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Apply before 11:55 pm on Tuesday 5th August 2025
About the team
This vacancy sits within HMRC’s Chief Digital & Information Office (CDIO) who set the technology direction for HMRC and deliver the high-level design for all IT solutions. CDIO is responsible for building and running HMRC IT services along with providing IT change and operational support.
You would join Service Central & Technical Services (SC&TS) within CDIO, a new delivery group created to build on and exploit the ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and build capability across our organisation. We deliver reliable, secure, and supportable solutions to around 76,000 of our colleagues across HMRC and play a critical part in ensuring that HMRC is both efficient and effective.
SC&TS are accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience.
We are working closely with the other platform groups and their partners to bring those IT Systems and Services together.
We work with hardworking, upbeat people who grow with the challenge of delivering transformation on a huge scale, and who have hands-on experience of driving through both technical and business changes.
About the role
We're looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT operations, and user access management to deliver impactful services across our organisation.
You'll contribute to the design, development, and support of IT operations solutions based on ServiceNow best practices, aligned to organisational KPIs and service excellence standards.
Person Specification
* Develop and enhance features within the ServiceNow platform.
* Support incident and problem management assigned to Platform Support.
* Implement service requests and technical change delivery.
* Implement patches and upgrades to ensure the platform remains secure, stable, and current.
* Collaborate with analysts and architects to design technical solutions.
* Manage IT incidents, perform vendor liaison, and ensure timely resolution.
* Maintain service level agreements (SLAs) and workflow configurations.
* Ensure secure access management using Active Directory.
* Work across teams to scope and deliver new tooling requirements.
* Provide outstanding customer service and internal communications.
* Support quality documentation, internal policy, and platform compliance.
* Manage data imports and reporting for supported tools.
* Participate actively in Agile ceremonies and team collaboration.
Participate in the evaluation of new tooling within SC&TS, understanding requirements and ensuring alignment throughout.
Please note
This role requires NSV checks at Security Clearance (SC) and you must either hold or be willing to obtain this prior to take up duty. See Additional Security Information below.
* Proficiency in platform development – Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP.
* Understanding of IT Service Management (ITSM) and ITIL – Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization.
* Problem-solving skills – Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency.
* Communication and collaboration – Ability to engage with stakeholders, translate business needs into technical solutions.
* Knowledge of Agile methodologies – Experience working in Agile or DevOps environments.
* Security and compliance awareness – Understanding of data security, governance, and compliance best practices.
* Continuous learning mindset – Willingness to adapt to platform updates, ITIL advancements, and new capabilities.
* User Access Management skills – Knowledge of identity and access control, role-based permissions, and security best practices.
* Active Directory expertise – Experience managing authentication, group policies, single sign-on (SSO), and directory services integration.
* Have achieved ITIL4 Foundation or greater.
* Experience & Understanding of ServiceNow platform.
* Service Now Accreditation of Certified System Administrator.
Other Information
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These sites are:
* Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle
* Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
* Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds
* Lynx House, Portsmouth - moving to No.1 The Goodsyard, Portsmouth
* Telford Plaza, Telford - moving to Parkside Court, Telford
* Trinity Bridge House, Manchester - moving to an alternative office in Manchester/ Salford
You will be given more information about what this means at the job offer stage
Alongside your salary of £36,320, HM Revenue and Customs contributes £10,521 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
* Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
* Family friendly policies.
* Personal support.
* Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visit Thinking of joining the Civil Service.
How to Apply
As part of the application process, you will be asked to provide the following:
* A name-blind CV. Please provide your most recent and relevant experience on how you meet the Job Description in the CV box. Please provide your Job Titles, type of organisation and dates worked. You will be assessed and scored on this.
* A 750-word Personal Statement. Please provide examples of outcomes, impacts and results on how you meet both the Essential Criteria and Person Specification. You will be assessed on this also.
Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.
Further details around what this will entail are listed on the application form.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.
Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
This will consist of:
Experience chat for 20 minutes about the candidate and how they meet the Job Description.
Followed by a 10 min Presentation on their proficiency in platform development – Showing how they build and customise applications within enterprise platforms like ServiceNow, Salesforce or SAP.
Followed by Questions and Answers.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Analyst, Information Technology, and Writing/Editing
* Industries
Government Administration, Technology, Information and Media, and Technical and Vocational Training
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