Summary
We are seeking an enthusiastic and dedicated IT Solutions Technician Apprentice to join our team and support our school. This role is ideal for someone with a passion for IT, a proactive mindset, and a desire to make a meaningful impact in an educational environment.
Wage
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
IT solutions technician (level 3)
Hours
Monday to Thursday 8am – 4pm and Friday 8am – 3:30pm.
37 hours a week
Start date
Monday 16 February 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
* Support the ICT Network Manager in the day-to-day operation, oversight, and development of the school’s IT systems.
* Provide first-line technical support to staff and students, delivering a high-quality, customer-focused service.
* Diagnose technical issues, explore multiple solutions, and implement effective resolutions.
* Install, configure, repair, replace, and maintain PC and network hardware, peripherals, and software as directed.
* Build, rebuild, and maintain workstations, replacing faulty components and logging warranty or repair calls as required.
* Set up, configure, and support IT equipment for assemblies, presentations, meetings, and school events.
* Maintain accurate helpdesk records, logging all support requests and actions taken, and complete routine IT administration tasks.
* Monitor and replenish paper and toner supplies for photocopiers, log copier usage, and report low stock levels.
* In the absence of the ICT Network Manager, liaise with external support providers to resolve server or infrastructure issues, including hardware maintenance and system restoration from backups.
* Promote and safeguard the welfare of children and young people, in line with school policies and statutory requirements.
Where you'll work
Carnforth Drive
Worcester
WR4 9JL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LET ME PLAY LIMITED
Training course
IT solutions technician (level 3)
What you'll learn
Course contents
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
* Study towards a relevant qualification, IT Solutions Technician Diploma.
* On-the-job training and mentoring from experienced professionals.
* Regular review meetings to track progress and development.
Requirements
Essential qualifications
GCSE in:
* English (grade 4 - 9 or equivalent)
* Maths (grade 4 - 9 or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Number skills
* Logical
* Initiative
* Patience
Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider – 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.