Job Description We are looking for experienced Customer Services Associates to join. Your responsibilities: Handling all customer interaction in a prompt, friendly, personalised and professional manner As a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every time Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers’ needs Promoting memberships to non-members Advising customers on the best services available Providing a value-add service that enhances the customer experience and builds our brands and service reputation Capture, maintain and ensure quality of customer data Identify and highlight any service-related issues, incidents or trends Highlighting and escalating issues as necessary Delivering and maintaining both individual and team targets