Community Health and Engagement Officer (CHEO)
Pay: £ 16.47 per hour
Hours: Monday to Friday up to 8 hours per day, flexible start time. Permanent, part time to full time.
We have an exciting opportunity for a Community Health & Engagement Officer to join our Surrey Wheelchair Services in Woking. Ross Care is a fast‑growing business and leading provider of Wheelchair Services across the country, working closely with NHS, Local Authority and Social Care Organisations to provide a complete outsourced service driving high quality.
Key Responsibilities
- Promote the importance of user lived experience in the company, community and among external stakeholders.
- Explain the development, recruitment and operation of a service user forum/service improvement board, meeting quarterly to oversee improvement and question local service centre staff.
- Attend internal meetings to stay up to date with daily operations and advocate for user experience.
- Attend monthly contract review meetings with the Integrated Care Board.
- Use input from service users to refine practice and highlight areas needing improvement.
- Implement improvements following complaints.
- Gather feedback from service users through formal mechanisms.
- Support users not eligible for a wheelchair by identifying available options.
- Assist users navigating the complaints process.
- Signpost other services (health professionals, social care, MIND, charities, citizens advice, etc.).
- Network with professionals in other services and with local and national disability organisations to promote knowledge and highlight improvement areas.
- Use local social media to promote service user engagement.
- Produce a local newsletter and provide service users with relevant information.
Qualifications
- Lived experience of vulnerable children and adults, gained through personal or carer use, including experience of wheelchair and other healthcare equipment and services.
- Experience of strategic and project planning and decision making.
- Experience managing multiple workstreams with ability to prioritise and organise work effectively.
- Good interpersonal skills, including demonstrable knowledge and practice of customer care and conflict management.
- Good written and verbal communication skills.
- Good IT skills and ability to contribute to production of communication material aimed at service users.
- Understanding and willingness to use social media for service user engagement.
- Marketing/PR experience would be advantageous.
- Understanding of research and audit processes advantageous.
- A UK driving licence is essential.
Benefits
- £ 16.47 per hour.
- Permanent, part time to full time.
- Monday to Friday up to 8 hours per day, flexible start time.
- Up to 33 days holiday (including bank holidays).
- Company Pension Scheme.
- Life Assurance.
