Customer Service Representative Serving our customers,munities, and planet a little better every day.
Salary: £ 23 ,6 00 to £ 25 ,0 00 depending on experience
Working Hours: Full time, 3 6 hours per week
Our Core Banking team are responsible for handling calls with our Savings and Loans customers. You will be engaging with customers via inbound and outbound calls, assisting with account openings, fund transfers, digital banking, and more, ensuring their financial needs are met promptly and efficiently. Through your excellent customer experience, you will be helping customers to resolve their queries andplaints. We pride ourselves on maintaining an energetic and collaborative environment, fostering professional growth and development. Your ability to adapt quickly and efficiently to the demands of a busy call centre, while ensuring exceptional customer service, will be key to your success.
You'll undergo onsite training and then by placed in our graduate bay before transitioning to your team, all while remaining as office-based colleagues. However, once you have reachedpetency in role, you can request to transition to a primarily remote working arrangement through our 'Moments that Matter' working model. This will allow you to work from home for most of the time, while joining colleagues in our offices for significant occasions, such as team meetings, development discussions, and social events .
You will be responsible for :
1. Using your excellent listening and relationship- building skills to provide an outstanding customer service
2. Efficiently managing high call volumes whilst ensuring a consist ently positive and engaging customer experience
3. Engaging with customers across diversemunication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally
4. You'll take full ownership of the customers you assist, guiding them from initial call all the way though to resolution
5. Using your own judgement to effectively handle and resolve customer queries, and where needed access relevant tools for support
6. Listening to customers personal circumstances to understand their requirements and provide personalised solutions
7. Accurately documenting customer interactions, issues, and resolutions within our systems
8. Educating customers on the full range of products and services we offer when additional information is requested by the customer - don't worry, full training will be provided to ensure you are a Tesco Bank product expert
You will need :
9. A passion for deliver ing a n excellent customer experience and find ing the best oue for our customers
10. Previous experience in Customer Service within a call centre preferred, however, transferable skillsets within an applicable customer service environment are equally valued, retail, hospitality or leisure
11. Proficiency in written and verbalmunication, coupled with listening and empathic skills, demonstrating resilience in handling variousplex challenges
12. Proficiency in technology, including Microsoft Office, is essential. You will be regularly multitasking and using multiple systems simultaneously to effectively carry out your responsibilities
What's in it for you:
13. Unlock exclusive savings with our Colleague Clubcard. Enjoy a 10% discount that boosts to 15% every payday for a limited period, perfect for your shopping needs at Tesco, both in-store and online.
14. Prioritise your wellbeing with ourprehensive benefits package, including access to a Virtual GP Service with free, 24/7 doctor appointments every day of the year.
15. Recharge with a generous holiday allowance of weeks, including Bank Holidays. Our optional purchase scheme lets you acquire additional days if desired.
16. We support your family life with enhanced maternity leave and a generous 8-week paid paternity leave (available after one year's service by the qualifying week) and a shared parental leave policy (subject to eligibility), designed to help you balance work and family.
17. Save on your everyday expenses with exclusive offers and discounts from well-known brands.
18. Plan for retirement with our robust savings plan. Our pension scheme offers a 1:1 match on contributions, up to
19. As part of our pension scheme, you'll receive life assurance coverage worth up to five times your salary.
Every applicant must have the right to work in the UK tomence employment with Tesco Bank either by way of nationality, visa or work permit, and as you will be working in a highly regulated environment, all offers of employment for this role are subject to a series of background checks, including a criminal record check and stringent financial checks.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more.