ABOUT THE ROLE
The Brand Insights Manager owns client portfolios and delivers high-quality insights and recommendations. They are responsible for building strong client relationships, acting as a trusted advisor, and ensuring timely and impactful reporting. Managers also play a key role in mentoring Analysts, delegating tasks where appropriate and surfacing client or workload challenges to the Leads. This role bridges hands-on reporting with leadership development, preparing Managers for future senior roles.
What you’ll do:
* Own a portfolio of client accounts, ensuring satisfaction and measurable impact.
* Lead client account reviews and ensure consistent communication around reporting, data and platform needs.
* Deliver insightful reports and recommendations that connect client goals to measurable outcomes.
* Mentor and guide Analysts, delegating reporting tasks to support their development.
* Escalate complex client situations to the Strategic Lead and flag workload balance concerns to the Team Lead.
* Contribute to best practices in reporting, data storytelling, and client engagement.
* Support Sales by identifying opportunities for upsell and cross-sell.
* Continuously develop knowledge of Launchmetrics’ platform and methodology to act as a strategic partner to clients continuously driving value and ROI connecting their goals to outcomes and developing relationships with multiple stakeholders and customer teams.
* Present actionable reports to customers, acting as a thought leader to make recommendations around their brand performance.
* Explore and apply AI-assisted analysis and prompting techniques to optimize workflows, storytelling, and data interpretation.
ABOUT YOU
Who You Are:
* Native French speaker or equivalency
* 5 years of experience in data analytics, consulting, or client-facing insights roles
* Proven ability to manage client relationships and deliver measurable outcomes
* Intermediate to advanced Excel skills and comfort with data-driven storytelling
* Strong presentation and communication skills
* Ability to coach and support junior team members
* Adaptable, organized, and proactive in complex environments
* Collaborative mindset, eager to contribute to team success
* Deals with issues constructively, seeking effective resolution and swift decision making
* Strong project management skills
* Ability to understand customers’ business challenges and needs
Extra Credit:
* Ability to translate AI trends into practical applications for insights work
* Previous experience in the Fashion, Beauty or Luxury industries
* Experience working within a SaaS or data-driven technology environment
* Comfort with data visualization tools (e.g., Metabase, Tableau) to help translate data
* Experience collaborating with cross-functional global teams
We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application!
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ABOUT THE BRAND INSIGHTS TEAM
We are a team of data consultants, sharing love for data, analysis and building relationships with our customers. We help bring the data to life and make it make sense. Our mission is to empower our customers around their brand & industry performance by interpreting data to deliver insights and actionable analysis.
OUR RECRUITMENT PROCESS
1. Intro Call
2. Meet & Greet
3. Skills Assessment
4. Culture Fit Interview
5. Leadership Interview
WHY YOU’LL LOVE LAUNCHMETRICS
We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks.
OUR COMMITMENT
Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.