Overview
The Customer Relationship Manager plays a key role in supporting our sales team and ensuring a smooth, positive experience for new and existing customers. This role focuses on close collaboration with sales and internal stakeholders to help the business meet revenue targets, maintain strong customer satisfaction scores, and drive process improvements. You'll be providing tailored support, from talking customers through onboarding and paperwork to managing day-to-day account needs. Our team values accountability and works in an environment that empowers employees to deliver excellent service and share ideas for continuous improvement.
Responsibilities
* Provide tailored support to new and existing customers during critical stages such as contracting or renewal, clearly communicating requirements and next steps to ensure a smooth, frictionless customer experience.
* Partner with the field sales team and work closely with key internal stakeholders, including Customer Support, Onboarding, Legal, and Finance, to deliver a seamless, end-to-end customer experience.
* Serve as a direct point of contact for customers, handling queries such as billing and invoices, updating product configurations, and managing user access to help customers maintain and grow their services.
* Ensure data accuracy within Salesforce by maintaining up-to-date customer accounts, opportunities, and communication records, supporting a reliable and transparent customer experience.
* Strong problem-solving skills to resolve new or complex customer queries quickly and effectively.
* Ability to apply knowledge and give clear advice that enables timely decisions for the benefit of the customer.
* Customer-first mindset with a focus on delivering results accurately and on time to meet client expectations.
* Experience working in a B2B environment with high-value corporate clients, ensuring a premium customer experience.
* Solid administrative background and proficiency in Microsoft applications to support smooth customer interactions.
* Demonstrates excellent work ethic and drive to succeed in creating positive outcomes for customers.
* Ability to communicate effectively with colleagues and clients to build trust and maintain strong relationships.
* A keen eye for detail to consistently deliver accurate work that reinforces customer confidence.
* Proactive approach to innovation by identifying opportunities to improve the customer journey, introducing creative solutions, and driving continuous enhancements.
Qualifications
* Strong communication and relationship-building skills with customers and internal stakeholders.
* Experience in a B2B environment with high-value corporate clients.
* Proficiency in data management and CRM systems (e.g., Salesforce).
* Ability to work independently and collaboratively in a fast-paced environment.
About LexisNexis Risk Solutions
LexisNexis Risk Solutions is a leader in providing essential information that helps Customers across industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of the RELX Group, a global provider of information and analytics for professional and business customers across industries.
Benefits
* Generous holiday allowance with the option to buy additional days
* Health screening, eye care vouchers and private medical benefits
* Wellbeing programs
* Access to a competitive contributory pension scheme
* Save As You Earn share option scheme
* Travel Season ticket loan
* Electric Vehicle Scheme
* Optional Dental Insurance
* Maternity, paternity and shared parental leave
* Employee Assistance Programme
* Access to emergency care for both the elderly and children
* RECARES days, giving you time to support the charities and causes that matter to you
* Access to employee resource groups with dedicated time to volunteer
* Access to extensive learning and development resources
* Access to employee discounts scheme via Perks at Work
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