Overview
Full time, Monday - Friday. £80k - £90k per annum. Bonus: 15% (unspecified payout basis). Based in the South of England. Opportunities for professional development. Plus our Sodexo employee benefits package. Role: Account Director, South of England – Full time.
Responsibilities
* Take overall responsibility for ensuring that contracts and services are operated within their contractual terms.
* Ensure full compliance in Technical and Soft Services delivery, with particular focus on Technical Services compliance.
* Commercial and financial management of contracts with focus on forecasting the next three years and analysing future trends to maximise stakeholder value.
* Develop long-term client relationships to understand future expectations using the Clients for Life process, methodology and toolkit, including facilitating and attending annual expectations meetings.
* Contribute to the development and implementation of client strategy and ensure own business area plan aligns with objectives and delivers against company expectations.
* Set and agree overall annual budgets with the finance team.
* Analyse and review all financial measures and tools to ensure positive financial performance through accurate forecasting and account management.
* Drive revenue and maximise sales by implementing innovative ideas across all operational departments.
* Take overall accountability for delivering services to the agreed specifications and SLAs/standards required by the contracts within your area.
* Continually seek ways to maximise profitability and enhance service quality by driving excellence and cost efficiencies.
* Prioritise health and safety; lead and participate in safety information delivery including Food Safety, Health & Safety, Fire Safety, First Aid and any statutory or client-specific safety requirements.
* Ensure compliance with company and client policies, site rules, statutory regulations, licenses and qualifications; manage consequences as required.
* Own the risks and risk register; monitor risks through the Workplace Managers and ensure business continuity plans are aligned with wider company plans.
* Analyse indicators, coach teams to embed good practice, and ensure contract controls meet audit standards.
* Lead performance excellence through coaching and understand the balance between technical competence and behavioural capability.
* Manage the team and provide guidance on operational issues to ensure business objectives are met; manage direct reports including recruitment, induction, training and performance.
* Grow strong relationships with clients to ensure a profitable long-term partnership; communicate engagement results and drive continuous improvement.
* Build and maintain understanding of company strategy and financial goals, policies, procedures and processes (e.g., people management, H&S) to ensure compliance.
* Facilitate a high support, high challenge performance management culture.
* Promote Sodexo as the preferred employer, adhering to recruitment policies and engaging with local communities and stakeholders.
What we're looking for
* Experience in leading large, complex Technical Services contracts.
* HNC/BIFM qualification or solid senior management experience.
* Proven experience in managing P&L accounts.
* Operational knowledge and experience in managing multi-site/multi-operations.
* Management of large and diverse teams; ability to manage multiple workloads and shifting priorities.
* Ability to interpret and utilise complex financial and commercial information.
* Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees.
* Self-motivated with the ability to work on own initiative within a team environment.
* NEBOSH or IOSH managing safely qualifications; CIEH Level 3 qualification.
* Technical Services experience in large corporate/critical space environments preferred.
Benefits
* Unlimited access to an online wellbeing platform and an extensive Employee Assistance Programme.
* 24-hour virtual GP service and Sodexo Discounts Scheme (24/7 access for colleagues, and friends/family).
* Pension plan and opportunities for learning and development.
* Bike to Work Scheme and enhanced benefits and leave policies for Sodexo UK & Ireland.
About Sodexo
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. We are the global leader in services that improve Quality of Life, operating in 55 countries and serving over 100 million consumers daily. We are committed to being an inclusive employer and are a forces-friendly employer. We welcome applications from people with diverse backgrounds and identities and support Employee Networks such as Pride, Parents & Carers, Disability, Ability, SoTogether, Generations and Origins. We are a Disability Confident Leader employer and run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria. We reserve the right to close this advert early if we receive a high number of applications.
Ready to be part of something greater?
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.
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