Overview
Success Recruit is proud to be partnering with a dynamic and forward-thinking construction company based in Central Essex, currently seeking an experienced and highly organised Service Co-ordinator to join their growing team for a 1 year FTC initially. The business does have plans for growth in 2027; however this is not yet a guaranteed permanent position and a FTC will only be issued if successful at this stage.
This is an exciting opportunity for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The ideal candidate will bring a strong background in administration and client communication, along with the ability to manage and improve service processes. Previous industry experience within a busy construction, facilities management, or a public facing (retail) position would be advantageous.
Responsibilities
* Be self-motivated, highly organised, and able to work independently with minimal supervision
* Demonstrate excellent verbal and written communication skills with strong attention to detail
* Be confident in managing client relationships and explaining service offerings to enhance customer satisfaction and drive business growth
* Be comfortable working in a process-driven environment, adhering to and improving systems
Role duties (Duties to include but not limited to)
* Act as a central communication point for clients, engineers, and internal departments
* Manage and update the CRM system with job statuses, client interactions, and documentation
* Coordinate and respond to service, maintenance, and breakdown enquiries via email and phone
* Raise quotations for service jobs, parts, subcontracted works, and follow up proactively
* Prepare job packs including worksheets and PO numbers, ensuring engineers are fully briefed
* Maintain and update all Health & Safety records in line with industry compliance
* Support the Technical Manager in troubleshooting and scheduling site visits efficiently
* Monitor and ensure that all administration associated with engineer visits is completed accurately and on time
Benefits
* The opportunity to join a well-established and respected business offering long-term career progression
* Supportive training and onboarding from a knowledgeable and friendly team
* Free on-site parking
* 25 days holiday + bank holidays
* 3x salary death in service benefit
* Access to a discounted benefits package, including gym membership
Hours
Hours: Monday to Friday - 8am - 4.30pm - however some flexibility can be on start or finish time
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