Our office was established in 2010, and our mission is to brighten the lives of seniors by giving them a sense of purpose, wellbeing, and worth. This role plays a vital part in ensuring that our clients receive top-quality care and supports the growth of our business.
Job Description
1. Understand and build effective and efficient schedules around our clients and CARE Professionals.
2. Ensure schedules are prepared considering travel time, holidays, training, and last-minute cancellations.
3. Be responsive to schedule changes and liaise with relevant team members.
4. Match CARE Professionals to new clients in conjunction with the client services team and arrange introductions.
5. Ensure client schedules match their needs, with the same CARE Professional and times each week where possible.
6. Develop excellent relationships with both clients and CARE Professionals for positive experiences.
7. Work with the recruitment team to ensure sufficient staffing levels are met.
8. Coordinate with the Care Team to resource and schedule new and existing care packages on time.
9. Add and maintain all client and CARE Professional information in the electronic scheduling system.
10. Perform other duties necessary for the successful operation of the business.
11. Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy regarding employment and service delivery.
Qualifications
* Experience in the home care sector, ideally in a scheduling role, but not essential.
* Good knowledge of IT systems, including Microsoft Office or Google Suite, and CRM software, with the ability to learn new technologies.
* Highly resilient and positive with excellent communication skills.
* Excellent organization and prioritization skills, capable of working calmly and accurately under pressure.
* Team player with strong interpersonal skills and the ability to build rapport quickly.
* Excellent attention to detail and ability to multi-task.
* Logical and analytical, able to work independently and meet deadlines.
* Full UK driving license and access to a reliable vehicle are required.
Additional Information
If you have a passion for caring and motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
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