Job Description
Ongoing Responsibilities:
● Drive the commercial performance of the boutique on a day to day basis whilst leading the team to deliver an exceptional service
● Oversee and exceute all operational responsibilites related to running the store
● Build an engaged and loyal customer base
● Connect directly with clients to inspire fashion styling, receive inquiries and sell desired items
● Create and maintain customer profiles via Flannels’ clienteling tool
● Build and own a personal client book
● Research, source and find products to satisfy clients’ requests and needs
● Monitor correspondence and ensure prompt response to all enquiries
● Contribute and assist in Personal Shopping / Stylist / Social Media & Marketing team events
● Work closely with the internal departments that improve the overall customer journey and feedback on client trends
● Ensure timely outreach to all clients
● Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
● Achieve yearly targets and KPIs
Qualifications
Qualifications and Experience:
● Background in a retail leadership management role
● Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills.
● Experience working in a personal shopping/styling role is desired
● Deep product and brand awareness in the luxury goods market and high net worth client base
● Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines
● An eye for detail and outstanding organisational skills are essential
● Hyper-interest in global fashion trends and the luxury market
● Has a strong interest in the visual merchandising side of retail, with an eye for creating attractive and engaging displays.
Please note this is a store based role, based at our Liverpool location, 5 days over 7, which will include a variety of working hours including evenings and weekend work.
Additional Information
The Rewards:
* Basic salary £30,222 per annum
* Weekly/Monthly & Quarterly Commercial Bonuses
* Stocktake Bonuses
* Commission-led bonuses across a wide range of products
* Monthly Group Rewards and Recognition
* Long Service awards
* Join the Fearless1000 Incentive Scheme, watch THIS video to find out more
* We offer a wide range of Development Courses with National Qualifications
* 28 Days Holiday
* 50% In-Store Uniform Discount
* Discounted Gym membership
* Group-wide 20% Discount across all Frasers Group brands