Senior IDVA (Domestic Abuse)
Salary:£29,691.86 a year
Location:Derby
Hours per week:37.5
Contract type:Fixed Term
This person will support the IDVA team to provide short to medium term support to high-risk victims of domestic abuse. Youll help the Service Manager to achieve high customer engagement levels and deliver person-centred support packages. Youll build positive relationships, both internally and externally, that help meet customer, contract and organisation needs.
Job requirements
1. Work in partnership with the Service Manager to make sure customers accessing the service receive a professional, timely and coordinated response, with up-to-date, relevant information regarding options available to them.
2. Support customers directly, including by representing them at multi-agency forums such as MARAC.
3. Support the Service Manager to ensure case management is of a high standard. Carry out regular and robust case file audits.
4. Coordinate the provision of the duty rota system in collaboration with the IDVA Team.
5. Assist wit...