We have a fantastic opportunity with one of our clients to join their team as a Customer Service Representative!
HYBRID Role
Location: Witham, Essex (Hybrid working, 3 days in the office, 2 days at home)Start: ASAPDuration: 12 Months
Due to the location of their offices, the client will only be looking for candidates who have a UK Driver's License and access to a vehicle as they are not accessible via public transport. You must befluent in both English and German.
The Role:
1. Assist with telephone cover at all times within the team, meeting and exceeding defined levels of service.
2. To work as a team member with both the Area Sales Managers and Customer Service Representatives to offer the best service possible to all customers.
3. To build rapport, understand and foster customer's needs and requests using consultative selling techniques and customer service skills.
4. Proactively up-sell/cross sell at every opportunity to support sales targets.
5. To correctly input or write orders, paying attention to detail e.g. account number, pricing, discounts, returns and sales programmes
6. To review, update and action provided reports in a timely manner as requested.
7. To be prepared to attend shows, seminars and training when requested and at the manager's discretion.
8. To obtain knowledge of company policy and procedur...