Position - Commercial Account Handler Location – Solihull
We are currently looking for a Commercial Account Handler to join the established and welcoming broking team of Thompson Insurance (part of Brown & Brown) in Solihull.
The position will require servicing of client accounts (SME) within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Experience of working as an insurance Account Handler is required and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness.
This is a good long term opportunity that will suit a Broker/Account Handler with good cross class commercial insurance knowledge that is looking for the next step or to take on wider responsibilities.
To manage, grow and be fully responsible for an account of clients & policies
To generate revenue and provide a professional and efficient service to all customers through the promotion and recommendation of products in accordance with customer needs and demands, whilst ensuring full FCA compliance.
Fully analyse a client’s current insured and uninsured risks, and where any uninsured risks are identified offer appropriate products and solutions.
Preparation of market submissions to insurers and policy presentations to clients
Negotiate policy terms, conditions, premium and income with both insurers and clients
Accountability for delivering excellent customer service and retention for all customers, ensuring achievement of compliant operations with FCA rules and internal policies and procedures
To regularly propose to clients ideas and proposals that they could follow to improve overall sales performance.
Pension, Death in Service, Discounts, Holiday)
Relevant commercial insurance broking industry experience.
Handle new business, renewals and mta’s for a range of insurance risks
Excellent interpersonal, written and verbal communication skills
Planning and organisation skills to meet deadlines