Job Overview
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
An opportunity has become available for an experienced Deputy Team Leader to join the team at Paragons Client site, a leading multinational insurance company, based in Sheffield.
The Deputy Team Leader is required to support teams across the range of onsite services and therefore the role requires a flexible individual capable of working within the team but also stepping up to manage the team during any Team Leader/ Senior Team Leader absence.
Hours: Monday to Friday either 8am-5pm or 9am - 6pm
Your main duties would include:
Deliver services to the required Service Levels (SLAs) and high quality standards
Support the Team Leader to manage the team and ensure all team members are adequately trained
Ensure all processes are followed accurately and to flag any process or service failures to line manager
Represent Paragon positively at all times demonstrating professionalism and pride in the service
Provide technical and process support to the team, and flexible and responsive assistance to colleagues
Deal with client issues escalated from the team promptly, keeping the Team Leader informed and escalating when necessary
Provide constructive feedback on team members to support the Team Leader in 1:1 and performance reviews
Assist the Team Leader in maintaining adequate service cover across all areas particularly during periods of holiday and sickness within the team
Maintain good working relationships with clients and liaise with them in a professional and helpful manner at all times to resolve enquiries escalated by the team
Fully adhere to operational processes and Paragon and Aviva policies
Be aware of safe working practices, and maintain a tidy and safe work area and ensure servicing of all equipment is carried out safely and on time
Support continuous improvement by identifying and delivering areas for change to quality or service
Ensure all required stock levels/consumables are maintained and any damaged or faulty equipment is reported to your line manager promptly
Undertake any other reasonable duties as requested by line manager and lead the team and take on the duties of the Team Leader in their absence
Skills and Attributes we are looking for
Existing experience in supporting leading a team
Excellent verbal and written communication skills
The ability to achieve, and support colleagues to achieve, agreed deadlines
Able to support process review and continuous improvement within onsite services
Able to work well as part of a team and step up to motivate and lead the team when required
Diligent, conscientious attitude with a strong work ethic
PC literate and competent in Microsoft Office packages
Client focused and strives to exceed client expectations
Previous experience of onsite services is desirable (mailroom, archiving, print and fulfilment environments)
Demonstrates a proactive and positive approach
Problem solving skills with the ability to multi-task and work under pressure to tight deadlines
Benefits include
Employee Benefits Platform
Career development
Reimbursements
Bupa Cash Plan
Cycle to work Scheme
Financial Health Check
Wellbeing, Legal, Personal finance support
Employee Assistance Programme
Paragon is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
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