Desktop Engineer - Simplified (Support‑Focused)
This role provides hands‑on desktop and end‑user support in an enterprise environment, with a strong emphasis on laptop setup, deployment, and user readiness. You'll be the go‑to for onboarding, troubleshooting, and keeping employee devices running smoothly.
Primary Responsibilities
* Provide day‑to‑day desktop support for hardware, OS, and application issues.
* Build, image, configure, and deploy Windows and macOS laptops for new hires and replacements.
* Support onboarding and off‑boarding: device setup, account access, MFA, VPN, and asset collection.
* Troubleshoot escalated laptop, peripheral, and OS‑related issues (in‑person and remote).
* Re‑image, repair, and refresh devices as needed.
* Maintain accurate asset tracking and laptop inventory.
* Prepare laptops using Intune, AutoPilot, SCCM, Jamf, and ABM; apply standard images, configurations, and security policies.
* Perform OS updates, patching, and configuration changes; ensure compliance, security, and full functionality before user delivery.
Environment & Tools
* Hardware: Dell, Lenovo, HP, Apple
* OS: Windows 10/11, macOS
* Tools: Intune, SCCM, AutoPilot, Jamf
* Apps: Outlook, Teams, OneDrive, SharePoint, ServiceNow
Experience & Skills
* 3+ years in desktop or end‑user support.
* Strong hands‑on experience with laptop builds and user device support.
* Comfortable supporting users face‑to‑face, over phone, and remotely.
* Strong troubleshooting, documentation, and customer service skills.
*Rates depend on experience and client requirements
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