Overview of role
Comapny: Allied Bakeries
Location:
Play an essential role in driving outstanding levels of customer satisfaction through various.
channels to ensure all Customer orders are processed in a timely manner within our service level.
agreements, all whilst adhering to regulatory requirements.
The Customer Services department is open 364 days of the year and is a 7-day operation.
Key Accountabilities
* Manage all aspects of operational and people management in a fast faced environment.
* Work effectively with your peers to ensure that all staff are measured consistently in terms of performance benchmarking, in addition to identifying how we can continuously improve as a department.
* Build a culture of two-way communication by having regular catch ups with your team to keep them informed and focus on development.
* Train, develop and mentor your team to help them be the best they can be, ensuring detailed action plans are documented and your team are held accountable.
* Manage day-to-day line activities, prioritise, and make risk/impact assessments within existing processes and procedures towards achieving SLAs.
* Support the Operations Manager to highlight risks and drive areas for improvement.
* Lead and inspire a team to deliver excellent levels of individual/team performance and customer satisfaction.
* Work with the management team to identify and deliver positive change and business efficiencies.
The Right Person
* 4+ years within a senior customer service role with multi-site exposure and experience of distribution networks.
* Be highly numerate and analytical with the ability to interpret data from a variety of sources and provide sound analysis and recommendation.
* Able to make quick decisions using the information available and communicate effectively.
* Have strong networking ability and a proven experience of working in cross functional teams to deliver service improvement.
* Able to demonstrate sound leadership skills to lead and develop teams to deliver stretching targets.
* Please note the centre operates 7 days a week and the team leader will be required to cover some weekends.