Job Description
Job Purpose
To perform a wide variety of administrative and care management duties in a timely manner to support the smooth running of care operations. To coordinate activities effectively and efficiently to provide the highest quality service to clients.
The Role
* Responsible for aspects of office administration activities while being reactive to the needs of the business.
* Warmly greet visitors; answer phone calls professionally, passing on clear messages where appropriate.
* Coordinate care packages related communications and client requests.
* Maintain effective systems, ensuring all filing and databases are kept up to date.
* Support service delivery, including compliance, activity logs, and system updates.
* Participate in on-call rota and handover.
* Support recruitment and pre-employment checks where appropriate.
* Coordinate care professional retention activities such as newsletters and employee recognition.
* Support projects and IT initiatives as needed.
* Manage office supplies according to needs.
* Perform other duties necessary for business operations.
* Ensure compliance with Home Instead’s Equality, Diversity, and Equal Opportunities Policy.
* Keep all related filing and data current.
* Assist the Franchise Owner or Care Manager with admin duties.
* Be flexible to meet business demands, including participating in an on-call rota to support emergency situations.
* Process job applicants and schedule interviews.
* Support networking in the community and marketing activities.
* Handle invoicing and payroll administration, including billing hours and expenses.
* Support special projects and IT initiatives as needed.
Qualifications
* Proficient in office programs (e.g., MS Office, Google Docs) with the ability to learn new software.
* Experience in administrative roles.
* Experience in customer-facing roles.
* Training or teaching experience is an advantage.
* Strong organizational skills with multitasking ability.
* Self-motivated and flexible.
* Excellent written and verbal communication skills.
* Attention to detail and accuracy under pressure.
* Team player with the confidence to work independently.
Core Competencies
* Driving Results
* Customer Focus
* Presentation and Training
* Communication & Relationship Management
* Living Home Instead
* Quality Focus
* Adapting to Change
* Planning & Organising
Additional Information
If you are passionate about caring and motivated to help us achieve our goals, we would love to hear from you.
We encourage applications from all community sections to reflect the neighborhoods we serve. Home Instead is committed to safeguarding and promoting the welfare of adults, with all staff required to share this commitment. This role is subject to DBS enhanced disclosure.
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