Housing Advice Officer needed!
Salary: 20.98ph
Location: Mandela House, CB2
Hours: Monday - Friday 9am - 5pm 37hs a week
Till July 2026
Responsibilities
* Provide specialist and comprehensive housing advice and options to members of the public, delivering the Council's statutory homelessness functions and focusing on preventing and relieving homelessness while managing expectations.
* Assess customers' needs and housing options, agreeing these in the form of a personal housing plan; for customers threatened with homelessness, work to prevent homelessness or identify alternative housing options.
* Respond to immediate homelessness situations and arrange placement in emergency accommodation; make key decisions about whether the Council's statutory duties have been discharged and issue formal decision notifications.
* Work with colleagues and other professionals to offer enhanced housing options that address the root causes of homelessness, securing and sustaining accommodation.
* Offer housing advice pertaining to landlord and tenant law, housing rights; defend possession proceedings and assess housing need with reference to the Lettings Policy and sub-regional Choice Based Lettings system.
Experience
* Demonstrable experience of providing high level customer service.
* Practical experience of providing complex advice to the public.
* Practical experience of negotiating and exerting influence to achieve desired outcomes.
* Experience of interpreting and applying complex information, including legislation, guidance and case law.
* Experience of working effectively on own initiative.
* Experience of contributing and working effectively as part of a team and wider organisation.
Knowledge
* Legislation and guidance pertaining to homelessness, housing, social housing allocations and associated public sector provisions.
* Understanding of the challenges faced by those experiencing homelessness.
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