Home Claims Desk Technical Lead – Salary circa £45,000-£55,000
Do you have strong buildings technical knowledge and love helping others grow? This could be the perfect next step for you. You’ll coach and support our team while delivering great service to our customers and keeping claims costs under control. If it sounds someone like you, don’t hesitate to apply!
A bit about the job:
You’ll be part of our Home Claims Operation, leading the technical direction of our Desk Claims Teams. That includes Home Desk Consultants and Home Project Managers handling building claims up to £50k.
You’ll guide the team on all technical matters including day to day technical referrals, making sure we deliver great service and manage costs effectively. You’ll also work closely with our people leads to support and upskill the team. You’ll also help shape how we work – improving systems, processes and communication, while keeping a close eye on performance and customer outcomes.
Skills and experience we’re looking for:
1. Strong technical knowledge of Home Claims, including philosophies, standards, and policy interpretation.
2. Advanced understanding of claims handling, including policy coverage, validation, fraud detection, and the ability to approve or challenge scopes in line with policy standards and best practices.
3. Coaching experience with a track record of improving performance and capability.
4. Ideally BDMA accredited. HND/HNC in Building Studies or accreditation to CII, RICS, CIOB, CILA (desirable) – or equivalent experience.
5. Customer Focused mindset, strong communication skills with a talent for building relationships, managing stakeholder expectations, handling conflicts, and effectively resolving problems.
What you’ll get for this role:
6. Starting salary circa £45,000-£55,000 (depending on location, skills, experience, and qualifications)
7. Bonus opportunity – 10% of annual salary (based on performance)
8. Generous pension scheme – Aviva contributes up to 14%
9. 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
10. Up to 40% discount on Aviva products and other retailer discounts
11. Up to £1,200 of free Aviva shares per year
12. Supportive policies including parental and carer’s leave
13. Flexible benefits including cycle to work and sustainability options
14. 3 paid volunteering days to give back to your community
15. Wellbeing support and tools
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Even if you don’t tick every box, we’d still love to hear from you. We also consider all forms of flexible working, including part-time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week.
We interview every disabled applicant who meets the minimum criteria for the job.