Department: Business Support
Location: Bolton
Description
The Team Leader will ensure that the Digital Post Team, as well as contributing to Business Support Division delivers an efficient, cost-effective service to the whole business. They will lead the Central Digital Post Team using innovative technology to process all incoming documents and ensure that outgoing mail is handled efficiently and in line with GDPR regulations. They will work to ensure the Division is compliant with internal processes, works within the agreed KPI’s and provides an excellent service whilst also working towards positive engagement and consistently displaying Keoghs’ Core Values.
Key Responsibilities
·Ensuring that they always act in line with the GDPR, SRA Code of Conduct for Solicitors, REL's and RFLs, ISO/Firm wide policies and procedures.
·Ensuring that they, and their team, achieve their objectives
·Ensure that appropriate resource is in place to achieve the KPI’s within the agreed budget, assisting other teams when required. Assess the team’s workload regularly, and implement action plans to ensure SLA’s are met
·Assisting the Business Support Manager in achieving the department’s absence and attrition targets.
·Assisting the Business Support Manager on HR strategic plan including achieving engagement scores against set targets.
·Use of Social Budget and other means of increasing morale and motivation ensuring team feel engaged.
·Preparing training materials and providing training to new and existing team members as required
·Providing assistance with the tasks within their team as required to maintain SLA’s
·Monitor team performance, conduct regular reviews with all team members and provide constructive feedback that deals with any under performance
·Ensure the appropriate use of the IRF/Breach process to highlight and correct areas for improvement
·To encourage and mentor team members through the Personal Development Plan Process, aiding their development and supporting their career aspirations.
·Ensuring effective 1-2-1s utilising the career pathways documents to assist with progression in role and into other roles within Keoghs.
·Collate appropriate Management Information and produce reports to the Business Support Manager on a monthly basis
·Ensure that the work completed is at the correct standard and seek feedback from customers of the service to validate the quality
·Promptly and professionally dealing with queries received within the team, and internally within Keoghs
·Ensure that their team is aware of, and follows, all the appropriate policies and procedures
·Collate appropriate Management Information for team performance.
·Working with the Business Support Manager to ensure that their team is aware of, and follows, all the appropriate policies and procedures
Working Hours
This role is 35 hours per week, and operates within core office hours. The team provide cover between 08:30 and 17:00 Monday to Friday, with people working 08:30-16:30, or 09:00-17:00 as required.
Skills, Knowledge and Expertise
·Working knowledge of Microsoft Office Packages such as Microsoft Excel
·Leadership skills, positively influencing those around you to work together to deliver the best results.
·Excellent communication skills to deal with all people matters and liaising with teams we are supporting to gain best resolution and service.
·Strong organisational skills to help plan objectives and strategies which allow teams to perform optimally.
·Being able to adapt and embrace change, implementing ideas to develop the most effective solution.
·Demonstrate resilience, dealing with demands of challenges and changing priorities, learning from experience and taking positive action with a positive attitude.
·Ensure committed to own development seeking feedback to demonstrate continuous improvement
·Management experience preferred
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death in Service
* Critical Illness Cover
* PHI/Income Protection (Private health insurance)
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
* after successfully completing probation #J-18808-Ljbffr