The Role
This role sits at the centre of how we turn commercial ambition into delivery reality.
As Head of Business Analysis, you’ll lead a high-performing BA function that shapes complex digital and commerce programmes from first principles through to execution. You’ll work closely with senior stakeholders across clients, delivery, and technology to define problems clearly, align teams early, and ensure decisions are grounded in evidence, not assumption.
You’ll also be a core member of the Commerce Management Team, contributing to the collective direction, standards, and policies that shape how the business operates. This is not a purely operational role: you’ll set direction, raise the bar on quality, and play a visible leadership role in how we think, plan, and deliver.
There’s real scope to influence ways of working, develop people, and leave the function, and the wider commerce practice, materially stronger than you found it.
Accountabilities
* Lead the Business Analysis & Solution Consulting practice, setting clear standards, frameworks, and expectations that ensure consistently high-quality outcomes across commerce engagements.
* Build and develop a high-performing team, owning hiring, capability development, and succession, while fostering a culture of continuous improvement and professional excellence.
* Personally lead business analysis on selected high-complexity or strategically significant engagements, modelling best-in-class BA practice and bringing clarity where ambiguity or risk is high.
* Ensure client challenges are correctly framed and translated into effective commerce strategies and delivery roadmaps, aligned to commercial objectives and practical execution.
* Contribute as a member of the Commerce Management Team, jointly shaping direction, standards, and policies for the commerce practice.
* Use data and market insight to inform decisions, measuring impact through meaningful KPIs and identifying opportunities to improve client outcomes and practice performance.
Responsibilities
* Act as a senior consulting partner to clients on selected engagements, supporting discovery, scope definition, and solution shaping.
* Support Account Owners in key client forums (e.g. QBRs, roadmap sessions), ensuring strategic alignment and clear communication across teams.
* Contribute to business development through pre-sales activity, pitches, and within existing accounts.
* Collaborate with partnership and marketing teams to improve internal enablement, solution knowledge, and external thought leadership.
* Represent the business externally through industry events and content where appropriate.
* Use data and market insight to inform decisions, measuring impact through meaningful KPIs and identifying opportunities to improve client outcomes and practice performance.
What you’ll get
Our people make us who we are, so to make sure we attract and retain the best and brightest in the industry, we offer an attractive benefits package.
We’re the UK’s first carbon neutral agency (a status we have held since 2018), with a serious commitment to monitoring and reducing the impact our work has on the planet across three core sustainability pillars of Greenhouse Gases, Waste & Recycling and Sustainable Consumption.
* Dynamicworking: Tokeep that work-life harmony in check,we'reflexible on where and when you work
* Private medicalinsurance: Tokeep you fighting fit and give you and your family peace of mind.
* Incomeprotection: Weknow it feels good to be covered, just in case.
* CalmSubscription: Nowmore than ever,it’simportant to mind your mind!
* 25 days annualleave: This increases to 27 days after three years with us, and then increases everysubsequentyear up to a max. of 30 days
* Christmasclosure: Noneed to save holiday days for the Christmas closure period.It'son us!
* Birthdaysoff: Oneextra day to celebrate your big day
* Summerhours: Between June and Aug we finish at 15.00 every Friday.
* Online coaching and mental healthsupport: Unlimitedvia OpenUp
* RemoteWorking: Workabroad for up to one month a year.
* Performance & Salary: Reviewed twice a year for everyone.
Finally, we’re proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital & civil partnership status.
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