Salon Manager | Premium Nail Salon
So.Shell, an award-winning nail salon chain (featured in Vogue, recognized by Harper's Bazaar), is seeking a hands-on Salon Manager to lead one of our 6 London locations.
About Us We specialize in premium Ukrainian manicure techniques, serving a discerning clientele of over 21,000 clients across Chelsea, Covent Garden, Soho, Battersea Power Station, Wimbledon, and Westfield White City.
What You'll Do
* Oversee daily salon operations and ensure exceptional client experience
* Work front desk shifts as salon administrator (greeting clients, managing bookings, handling payments)
* Monitor and control salon expenses, manage budgets, and optimize profitability
* Manage and motivate a team of nail technicians and reception staff
* Monitor appointment schedules, optimize booking flow, and maximize capacity
* Track inventory levels, minimize waste, and manage supplier orders efficiently
* Drive local marketing initiatives and build community partnerships
* Maintain high service standards and quality control
* Handle client feedback, resolve issues, and ensure customer satisfaction
* Track KPIs including revenue, retention rates, team performance, and cost management
* Recruit, train, and develop team members
What We're Looking For
* 2+ years of management experience in beauty, wellness, or luxury service industry
* Willingness to be hands-on and work regular administrative shifts at the front desk
* Strong financial acumen with experience in budget management and cost control
* Proven ability to lead, motivate, and develop high-performing teams
* Excellent organizational and multitasking skills
* Proficiency with booking systems and CRM platforms (Zenoti experience is a plus)
* Experience managing P&L and driving profitability
* Exceptional communication and interpersonal skills
* Detail-oriented with strong analytical skills
* Passion for the beauty industry and commitment to premium standards
* Russian/Ukrainian language skills are a plus but not required
What We Offer
* Competitive salary + performance bonuses
* Opportunity to grow with an expanding brand
* Supportive, professional work environment
* Training and professional development
Ideal Candidate You're a leader who isn't afraid to roll up your sleeves. You thrive in a fast-paced environment and understand that great management means being present on the floor, supporting your team, directly engaging with clients, and keeping a close eye on the numbers to ensure the salon's success.