Main area Urgent Community Response Team Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (08:00 - 20:00 shifts, 7 days a week including bank holidays and weekends.) Job ref 839-7812363-JH
Employer Norfolk Community Health and Care NHS Trust Employer type NHS Site Wymondham Health Centre Town Wymondham Salary £24,937 - £26,598 pa pro rata Salary period Yearly Closing 08/03/2026 23:59
Band 3
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Specifically for band 3 roles within healthcare please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care will not reach the minimum salary threshold to obtain a certificate of sponsorship and therefore your application will be withdrawn.
With effect from the 1 st April 2026 Norfolk Community Health & Care NHS Trust will be merging with Cambridgeshire Community Services NHS Trust to form a new organisation. The new Trust will provide a wide range of community health and social care services to over 4 million people, with a budget of circa £380 million and a workforce of over 7,000 people.
Job overview
Exciting opportunity - Come and join us.
Don’t miss out on this opportunity to join the South Urgent Community Response Team. We are looking for a Healthcare Assistant who enjoys the diversity and variety of caring for patients in crises within their own home, as well as supporting people to have the best possible quality end of life care.
Main duties of the job
This role involves providing personal care, wound care, providing prescribed equipment and working alongside colleagues to respond to service needs. Good communication and collaboration as part of the Urgent Community Response nursing and therapy team is essential. You will have regular supervision and professional development opportunities.
Urgent Community Response is a short term service, we make people safe and refer them on to other appropriate services as needed. Our focus is primarily admission avoidance to secondary care, keeping people safe in their own homes, including people at the end of their life, and also supporting discharges from secondary care or in-patient units.
Working for our organisation
We are recruiting an additional Band 3 Healthcare Assistant to the Urgent Community Response team at this Outstanding organisation. Working alongside our existing HCAs, our nurses and therapists, you will assist in ensuring the continued successful delivery of this service.
Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand‑alone NHS community trust in the country to be awarded the title.
Detailed job description and main responsibilities
Main Duties & Responsibilities.
As part of the Urgent Community Response Team, you will be required:
* To contribute to the delivery of care pathways for patients with long term conditions, palliative care and rehabilitation needs for example, to achieve quality of life and independence where possible.
* To work within the Urgent Community Response Team to prevent unnecessary admission to hospital
* To work within the Urgent Community Response Team to support earlydischarge from hospital
* To work with all health care professionals, and statutory/non statutory agenciesto provide a seamless, integrated service to our service users.
Person specification
Qualifications
* NVQ Level 3, or equivalent knowledge and experience
* Good general education, including GCSE Grace C in English and Maths
* Additional Competencies in woundcare
Knowledge, Skills and Abilities
* Experience of working within a health or social care setting
* Able to Communicate effectively using the English language in both verbal and written form
* Good interpersonal skills
* Able to work as part of a team
* Highly motivated
* Able to provide high standards of care
* Tact and diplomacy
* Empathy and sensitivity
* Ability to use own initiative
* Awareness of the need to escalate to senior staff
* Good observational and reporting skills
* Ability to manage stressful situations
* Work flexibly to accommodate patient/service needs
* Experience of working within a community care setting
* Knowledge of SystmOne
* Experience of end of life care
Personal Qualities
* Professional appearance
* The ability to: kneel, bend & stoop, and work in cramped environments
* Manoeuvre limbs of around 5-6kg
* Manoeuvre patients using handling aids
* Be reliable
* Awareness of UCR service
* Experience of working within a MDT
Other
* The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional levels of checks as part of the employment process i.e. roles which come into contact with children, vulnerable adults or their families
* Must hold full and valid driving licence and have access to a vehicle
* Be able to make own travel arrangements to patients, clinics, base and meetings as required
* This is a 7 day a week service and some weekend working will be expected. Hours of service delivery are 8am-8pm 365 days per year
* Well written, personalised application
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
If you need this application in an offline format, please let us know.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month’s salary. However if you are registered with the update service this may not be required.
Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.
Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.
Address Room 218, Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
Telephone 01603 697444
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