IT Technician
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Founded in 2005, TXO is the global full‑circle technology lifecycle partner, helping industries optimise, manage, deploy, and resell technology. Our vision is to make technology more sustainable, reducing costs, minimising waste, and maximising impact. We support organisations worldwide in improving efficiency, controlling costs, and meeting environmental goals. By applying circular economy principles, EOSL support, and responsible asset recovery, we extend the life of infrastructure while lowering both commercial and environmental impact. Through urban mining and asset recovery, we help reduce reliance on raw materials, driving performance, profit, and purpose. We operate globally with key hubs in the UK, USA, Sweden, France, Germany, Australia, Japan, and Brazil, and backed by TowerBrook Delta, we’re accelerating the shift to a smarter, more sustainable network ecosystem. Join us and help transform technology for a more sustainable future.
Position: Solihull‑based with regular visits to our UK sites in Chepstow, Gwent, and Andover, Hampshire; some out‑of‑hour work may be required. Reporting to the Group IT Services Manager, the role works within an established IT department and is responsible for IT support across TXO Group, supporting both internal users and external customers. The candidate will manage support tickets through the Group’s ticketing system, keeping users and customers updated throughout the incident lifecycle.
Responsibilities
* Deliver first‑ and second‑line support to onsite and remote users.
* Resolve technical issues promptly on a first‑fix basis.
* Support hardware and software issues.
Device Deployment & Maintenance
* Install, configure, and maintain laptops, desktops, and peripherals.
* Manage Apple iOS and Android mobile devices, including setup and troubleshooting.
Ticketing & Documentation
* Use IT ticketing system to log, track, and resolve incidents and requests until resolution.
* Maintain accurate documentation of systems, processes, and configurations.
Collaboration & Continuous Improvement
* Work closely with other IT team members.
* Stay updated on emerging technologies and best practices.
* Contribute to group operational processes and ensure they are followed for incident management.
Requirements
* Enjoy a fast‑paced, high‑change environment and don’t rely on structure or hierarchy to get things done.
* Challenger mindset, always looking to drive improvement.
* Enthused by our business – you like what you’ve seen of TXO, and you’re motivated by the journey we’re looking to go on in the next few years.
* Excellent verbal and written communication skills.
* Customer‑facing skills.
* Ability to problem‑solve and take initiative.
* Willing to hold and retain full MOD SC and Police clearance.
* Cover IT team in case of absence.
* Always act as an ambassador for the company.
* Detail‑oriented and conscientiously follow defined processes.
* Prepared to challenge processes for improvement.
* Gain respect and trust of colleagues and customers alike.
* Represent interests of both customer and company in a fair, equitable, and robust manner.
Experience (Essential)
* 3+ years recent experience in an IT support role:
o End‑user support, onsite and remote.
o Remote support tools such as TeamViewer.
* 3+ years experience in:
o Administration and use of IT ticketing systems.
o Administration of Windows Server, AD, Group Policy and NTFS.
o Administration of Microsoft 365, Entra ID.
o Installation, support, and administration of Windows 10 and Windows 11.
o Installation and support of Android and Apple iPhone devices.
o IP networking.
o Administration of firewalls, site‑to‑site and remote VPN.
* Full driving licence required.
Experience (Desired)
* IT certifications such as CompTIA A+, CompTIA N+ or Microsoft MTA level.
* Exposure to Sage X3 or similar ERP systems.
* Exposure to SQL (basic queries).
* Experience with network monitoring software such as PRTG.
* Use of MDM such as IBM MaaS360.
* Exposure to Veeam Backup and Replication.
* Exposure to VMware and vCenter.
Benefits
* Competitive basic salary.
* 25 days holiday (plus bank holidays).
* Employee assistance programme.
* Company events.
* Company pension.
* Cycle‑to‑work scheme.
* Life insurance.
* On‑site free parking.
* Hybrid working.
TXO Group is an Equal‑Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic.We are proud of our people‑first and community‑focused culture, empowering every employee to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Information Technology
Industries
* Telecommunications
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