Salary: £30,000 - 55,000 per year Requirements: Strong hands-on ServiceNow platform implementation experience Proven experience enabling and working with ServiceNow Now Assist / AI Experience delivering HR Service Delivery (HRSD / HRIT) solutions Ability to demonstrate and explain out-of-the-box ServiceNow functionality Experience working directly with business stakeholders Strong communication, leadership, and advisory skills Experience working with offshore delivery teams Experience implementing Now Assist in Phase 2 or post-go-live programmes (desirable) Broader ServiceNow module exposure beyond HR and ITSM (desirable) Experience designing AI-driven self-service or ticket deflection solutions (desirable) Responsibilities: Lead Phase 2 activation and configuration of ServiceNow Now Assist Demonstrate Now Assist capabilities to both technical and non-technical stakeholders Showcase out-of-the-box ServiceNow and Now Assist functionality, particularly for HR use cases Design and deliver initial AI use cases (e.g. responding to common queries, deflecting tickets before human intervention) Work closely with business teams, especially HR, to define priority topics and queries Support HR teams that are unfamiliar with ServiceNows out-of-the-box capability Translate business needs into effective Now Assist and ServiceNow solutions Educate stakeholders on best practices and platform capabilities Provide hands-on implementation support across ServiceNow modules (HR, ITSM) Make experience-led recommendations on configuration and design Act as a senior technical and functional authority during Phase 2 delivery Mentor junior and offshore resources and support knowledge transfer Work within a blended onshore/offshore delivery model Relay requirements, designs, and priorities to offshore delivery teams Ensure quality, consistency, and alignment across Phase 2 activities Technologies: AI Support ITSM ServiceNow More: We are seeking a senior ServiceNow Implementation Specialist to support Phase 2 of our ServiceNow programme, focusing on Now Assist and AI enablement across HR and ITSM. This role will allow you to make a significant impact by working closely with business stakeholders to implement practical AI use cases, such as ticket deflection and automated responses. We value collaboration and offer an environment where you can mentor others while leading complex technical solutions. Join us in a dynamic work setting where diversity is celebrated and equal opportunities are guaranteed. last updated 4 week of 2026